4 In the Web browser address bar, type http://MFP/<IP address>/se.
5 Click Report a Fax Problem. The fax check list displays.
6 Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-
level support can assist you if you have questions about the information requested on the page.
Note: The
fields
requesting the code levels, model number, and type of problem are auto‑
filled.
If the
information is not in the
fields,
it can be retrieved from the SE menu. The SE menu can be accessed by
pressing **411 or typing http://MFP/<IP address>/se in a Web browser.
7 After all the requested information is entered into the Fax Checklist Web page, press the Submit button on
the bottom of the page. A dialogue asking you to save the
file
appears.
Note: The file generated by the MFP is not automatically transmitted to second‑level support. It is placed
on the computer desktop.
8 Enter a name for the file, and indicated where you want to save the file.
9 Press OK. The file appears on the desktop.
10 E‑mail the file to second‑level support.
Input/output option hardware errors
321–344 errors
321 error messages
Error code Description Action
321.51 Motor 1 (Pick/Lift) motor no first encoder Go to
“Option tray pick/lift motor service check”
on page 183.
321.52 Motor 1 (Pick/Lift) motor stop error
321.53 Motor 1 (Pick/Lift) PWM underflow (motor
overspeed)
7016
Diagnostic information
180
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