Why is my Mitel IP Phone not ringing?
If your Mitel IP Phone isn't ringing, it could be due to the sound being off, the ring volume being set to silent, or a defect with the handset. Try long-pressing the Sound off key, increasing the volume, or contacting your system administrator.
What to do if my Mitel IP Phone asks for a PIN code?
If your Mitel IP Phone is asking for a PIN code, it means the handset’s lock is activated. Enter the required PIN code. If you've lost the PIN code, enter a new one via WinPDM or perform a factory reset via WinPDM.
What to do if my Mitel IP Phone shows 'No access'?
If your Mitel IP Phone displays 'No access', it means the network is in range, but you don't have the necessary access rights. Try switching the handset off and then on again, or contact your system administrator.
What to do if my Mitel IP Phone has no display?
If your Mitel IP Phone's display is blank, it could be due to several reasons: the battery level might be low, so try charging the battery. Alternatively, the screen saver might be set to 'Black also in call'; you can change this setting. If neither of these solutions works, the handset might be defective, and you should contact your system administrator.
How to fix 'Battery low, charge now' on Mitel IP Phone?
If your Mitel IP Phone displays 'Battery low, charge now', the battery level is low. You should charge or replace the battery.
Why can't I subscribe my Mitel IP Phone using Easy Registration?
If you're unable to subscribe your Mitel IP Phone using the Easy Registration feature, it could be due to several reasons. The handset might already be subscribed to a system, in which case you should unsubscribe it first and then subscribe it again. Alternatively, the IP-DECT system might not be configured for Easy Registration, so try subscribing the handset manually. Finally, there might be ambient equipment disturbing your IP-DECT system, so try subscribing the handset in another area of your building. If the problem still exists, restart your handset and subscribe the handset.
Why is the phonebook not available on my Mitel IP Phone?
If your Mitel IP Phone displays 'Phonebook is not available at the moment,' it means the phonebook does not respond. Try again later, or if the fault persists, perform a factory reset via the admin menu or WinPDM.
Why does my Mitel IP Phone beep once a minute and display 'No System'?
If your Mitel IP Phone beeps once a minute and displays 'No System', it indicates that the handset is out of coverage or is defective. Stop the beep with the Sound off key and go into range. Note: When re-entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system. Another possible cause is that the IP-DECT wireless connection point is overloaded with too many calls.
What does 'Could not encrypt connection' mean on my Mitel IP Phone?
If your Mitel IP Phone displays 'Could not encrypt connection', it could be due to several reasons: The parameter "Encryption Required" is enabled in the handset in combination with unencrypted base station(s) or unsupported base station(s). Disable the "Encryption Required" parameter in handset; enable the encryption in the base station(s); or use supported base station(s). Ask your supplier.
Why does my Mitel IP Phone say 'Not allowed'?
If your Mitel IP Phone displays 'Not allowed', it could be due to several reasons related to the shared phone functionality: another handset is currently using the same extension, you're using an incorrect password (AC code) to logout, the extension (User) does not exist, or the password you entered is incorrect. Logout from the handset that uses the same extension. Enter #11*# on the keypad and press the off-hook key to logout from the shared phone. Make sure that you entered correct extension and password. Ask the system administrator if you have forgot the password.
General| Brand | Mitel |
|---|---|
| Model | 5614 |
| Category | Cordless Telephone |
| Language | English |
Details safety precautions for handset operation and manual handling.
Provides definitions for terms and acronyms used in the manual.
Lists general functions and accessories available for the phone models.
Details the physical components, buttons, and features of the handset.
Describes various charging accessories for the handset, including desktop and rack chargers.
Explains the meaning of icons and text elements displayed on the handset screen.
Outlines the structure and options for managing call history, services, and PTT groups.
Details functionalities for adding, editing, and managing contacts and phonebooks.
Describes how to set up and manage user profiles for personalized handset settings.
Explains the features and operations for sending and receiving messages.
Covers defining custom shortcuts for keys and buttons for quick access to functions.
Details settings for Bluetooth, headset, and system network connections.
Explains how to configure various handset settings like sound, display, and locks.
Describes the functions and options available while a call is active.
Explains how the handset's menu structure can be customized by hiding functions.
Instructions for turning the handset on/off and managing access for shared phone users.
How to lock/unlock the keypad and manage audible alerts and ring signals.
Procedures for locking the handset for security and muting calls or messages.
Managing the call list, answering, declining, and ending incoming calls.
Details various ways to make outgoing calls, including pre-dialing and from contact lists.
Features available while a call is in progress, like volume adjustment and accessing other menus.
Procedures for transferring calls to other parties and setting up conference calls.
Managing simultaneous calls and notifying parties of waiting calls.
Explains DTMF signaling, DECT information, and the loudspeaking function.
Setting up call forwarding to other extensions and making emergency calls.
Overview of how to access call features like Hold, Transfer, and Conference via the 'More' soft key.
Lists In-Call menu features and their associated access code methods for quick activation.
Methods for handling incoming calls during an active call and requesting callbacks.
How to place and retrieve parked calls.
Details available call services like Call Forward, Call Forward Cancel, and Do Not Disturb.
Instructions for setting up call forwarding, call pickup, and activating do-not-disturb.
Describes the functionalities for direct, group, and loudspeaker paging.
Explains mini messaging, message lists, and procedures for receiving and reading messages.
Procedures for replying to, deleting, and forwarding received text messages.
How to save numbers to the contact list and use predefined message templates.
Step-by-step guide for constructing and sending new text messages from the handset.
How message priority affects display and the functionality of interactive messaging.
Using colored messages for categorization and declining calls with predefined messages.
Instructions for receiving, checking, and accessing voicemail messages.
Managing Bluetooth connections, pairing, and connecting Bluetooth headsets.
Selecting, removing, and renaming headsets; subscribing and managing DECT systems.
Making calls, answering, ending, and controlling volume using the handset or headset.
Configuring various settings and defining actions when the handset is placed in a charger.
Managing call history, viewing missed calls, and checking call time.
Using Push-to-Talk features for group communication and accepting/declining invitations.
Managing Absence settings, Call Diversion, and other call-related services.
Defining custom shortcuts for keys and buttons for quick access to functions.
Creating custom services and managing the message inbox, including deleting and forwarding.
Managing user profiles, adding, editing, and deleting contacts, and accessing phonebooks.
Navigating through sound, alert, message, and language settings.
Configuring automatic keypad locking, unlock behavior, and phone lock settings.
Adjusting screen saver, brightness, font style, and time/date display formats.
Configuring answering behavior, text size, menu language, and owner ID.
Setting up services that require prefixes or additional characters for outgoing phone calls.
How system profiles are indicated and managed on the handset.
Accessing hidden menus for system administrators, including device information and settings.
Procedure to clear message and call lists from the handset when placed in a charger.
Procedures for upgrading handset software and firmware via the charging rack.
Lists other manuals and guides relevant to the handset's functionality.
Common issues, their probable causes, and suggested solutions for handset operation.
Explains the meaning of various error messages and warnings displayed on the handset.
Information on accessibility, voice quality, operating area, and out-of-range behavior.
Covers battery warnings, charging procedures, and battery replacement.
Step-by-step guide for replacing a handset using the easy replacement feature.
Tips for saving battery life and optimizing handset energy usage.
Explains Bluetooth technology, supported functions, and proper headset wear for optimal performance.
Steps for enabling Bluetooth, pairing a Bluetooth headset, and connecting it to the handset.
Making calls, answering, ending calls, and controlling volume using the Bluetooth headset.
Common problems encountered with Bluetooth headsets and their recommended solutions.
Guidelines for safe handset usage and information on radio frequency exposure limits.
Regulatory compliance information for USA and Canada, including FCC and IC statements.
Important safety precautions for handling, using, and disposing of the handset and its battery.
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