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H
ANDLING CALLS TRANSFERRING CALLS
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want
to transfer Party 1.
To cancel the transfer press the key, or hang up the handset.
4.
NOTE: Users are able to edit the destination number by pressing the 3 navigation key, which acts as
a Backspace key.
5. Complete either a blind or consultative transfer:
a. To complete a blind transfer, press the programmed Transfer key again before the receiving end
answers.
b. To complete a consultative transfer, press Dial to dial out and remain on the line to speak
with the Party 2, before either pressing the programmed Transfer key or key, or hanging
up the handset to transfer Party 1 to Party 2.
Transferring an Existing Call to Another Existing Call
1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be
placed on hold).
2. Press the navigation keys to scroll to the party to whom you wish to transfer the active
call.
3. Press programmed Transfer key.
4. The active call will be transferred.
Completing a Transfer to a Contact in Phone Directory
Users can complete a blind transfer to a contact in their directory. If a user is in a call and initiates a
transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind
transfer. There is no change to start a consultative call.
To Transfer a Call to a Contact in the Phone Directory:
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the programmed Transfer key.
3. Press the programmed Directory key and select a contact.
4. To complete a blind transfer, press the programmed Transfer key again before the receiving end
answers.
To complete a consultative transfer, press Dial to call the contact. Remain on the line to speak
with Party 2 before pressing the programmed Transfer key again to transfer Party 1 to Party 2.
To cancel the transfer, press the key.
5.
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