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RECEIVING CALLS A
NSWERING AN INCOMING CALL
RECEIVING CALLS
When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED
flashes quickly for the incoming call.
Answering an Incoming Call
IP Phone UI
1. For handsfree operation, press or the line/call appearance key for the incoming call.
or
Press for headset operation.
or
Lift the handset for handset operation.
NOTE: The audio mode setting you have selected in Options List > Preferences > Set Audio >Audio Mode
on the IP phone UI determines if the call goes to handsfree or headset operation. For more information,
see the section "Audio Mode".
If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call
automatically places the connected call on hold and answers the new call. To reconnect to a party, press
the line/call appearance key for that call.
If you cannot answer the call, the caller goes to voicemail (if configured for your extension).
NOTE: The key can be used to cancel the call pickup procedure.
DEFLECTING AN INCOMING CALL
While call forwarding allows you to forward calls to a pre-defined number, and whereby most call transfers
requires you to first answer the incoming call, call deflection allows you to manually determine, while a
call is incoming, what the destination number should be.
You can enter a destination number using the dialpad keys or deflect a call quickly to a programmable
key configured with Speeddial functionality. Applicable key types include:
• Speeddial
• Speeddial/Xfer
• Speeddial/Conf
• Speeddial/MWI
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