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ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES
To Activate Executive Call Filtering on an Executive’s Phone
Use the following procedure to activate Executive Call Filtering on an Executive’s Phone:
IP Phone UI
1. Press the configured “ Filter” key. Executive Call Filtering is now activated and the key’s corre-
sponding LED will be lit.
To Deactivate Executive Call Filtering on an Executive’s Phone
Use the following procedure to deactivate Executive Call Filtering on an Executive’s Phone:
IP Phone UI
1. Press the configured “ Filter” key. Executive Call Filtering is now deactivated and the key’s corre-
sponding LED will be turned off.
To Intercept a Filtered Call Before it is Transferred to an Assistant
Use the following procedure to intercept a filtered call before it is transferred to an Assistant:
IP Phone UI
1. Lift the handset or press the Speaker/Headset key if the phone has no active calls or Press the corre-
sponding Line key if on an active call.
To Ignore a Filtered Call
Use the following procedure to ignore a filtered call:
IP Phone UI
1. Press the Goodbye key if the phone has no active calls or Press the Goodbye key if on an active call
and the Goodbye Key Cancels Incoming Call feature is enabled or Press and hold the Ignore key until
the call is successfully ignored if on an active call and the Goodbye Key Cancels Incoming Call feature
is disabled.
ASSISTANT PHONE FEATURES
Users with phones assigned with the Assistant role are able to:
• Activate and deactivate the Executive Call Filtering service from the phone
• Answer or ignore a filtered call
• Push a filtered call back to the Executive
• Perform a blind transfer of a filtered call to the Executive
• Perform a semi-attended transfer of a filtered call to the Executive
• Perform a consultative transfer of a filtered call to the Executive
• Activate and deactivate call forwarding of the Executive’s filtered calls
• Initiate a call on behalf of an Executive
NOTE:
a. Push functionality does not carry over to the target phone when call forwarding of an Executive’s
filtered calls is enabled.
b. Assistants are also able to handle filtered calls in the same manner as unfiltered calls.
To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Defined
Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when the Filter
key’s value is defined:
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