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MANAGING CALLS DND AND CALL FORWARD
If using the Account mode or Custom mode, you can enter different phone numbers for each account.
a. If you selected Account mode in Step 2, you can enable/disable each account or all accounts as
applicable. You can enter different phone number for each enabled state.
If you selected Custom mode, you can enable/disable each account or all accounts as applicable.
You can enter different phone numbers for each enabled state.
If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or
No Answer) as Account 1 on the phone. (In the Mitel Web UI, only Account 1 is enabled. All other
accounts are grayed out but use the same configuration as Account 1).
Using the Mitel Web UI, if you make changes to Account 1, the changes apply to all accounts on the
phone. Using the IP phone UI, if you make changes to any other account other then Account 1, the
changes also apply to all accounts on the phone. When enabling a CFWD state, you must specify a
phone number for the phone to CFWD to. The number you specify applies to all accounts of the
same mode.
b. Number and name of accounts that display to this screen are dependent on the number and
name of accounts configured on the phone. The name for the account is specified by your
System Administrator. Contact your System Administrator for more information.
7. For the No Answer state, in the No. Rings field, enter the number of times that the account rings
before forwarding the call to the specified number. Valid values are 1 through 20. Default is 3.
When using the Account mode or Custom mode, you can enter a different number of rings for each
account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts
synchronize to Account 1.
8. Click Save Settings.
The changes takes affect immediately without a reboot.
USING CFWD VIA THE IP PHONE UI
Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone
UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by
selecting Options > Call Forward from the IP phone UI.
NOTE:
1. If there is no CFWD key configured on the phone or it is removed, you can still enable CFWD via the
IP phone UI at the path Options > Call Forward.
2. If there is only one account configured on the phone, then the mode setting is ignored and the phone
behaves as if the mode was set to Phone.
3. Using the Mitel Web UI, if you change the CFWD mode to Phone, all accounts synchronize to the
current setting of Account 1.
4. If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your phone is
configured with the Assistant’s role, an additional Forward Filtering option may be available on the
Account Configuration page. For information on the BroadWorks Executive and Assistant Services
feature, refer to BroadSoft BroadWorks Executive and Assistant Services.
CFWD in Account Mode
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