MUTOH ValueJet 1304 - Cannot Print at All

User’s Guide ValueJet 1304
Troubleshooting
114 AP-75780 - Revision 1.3
6.3.2 Cannot print at all
Does not work at all after power activation
Does not work after loading the media
When data is sent from the computer, an error occurs at the printer and nothing is
printed
N° Possible cause Remedy Reference
1
Is the power cable connected to the
plug?
Connect the power cable.
Installation
environment
on page26
2
Does the AC power supply provide
the specified voltage?
Connect the cable to another
outlet.
Installation
environment
on page26
3
Is the front cover open or media
loading lever raised?
Close the front cover.
Lower the media loading lever.
Installing roll
media on
page40
N° Possible cause Remedy Reference
1
Is the front cover open or media
loading lever raised?
Close the front cover.
Lower the media loading lever.
Installing roll
media on
page40
2 Is the media loaded at an angle? Load the media straight.
Installing roll
media on
page40
3 Is the ink cartridge inserted? Insert the ink cartridge.
Replacing ink
cassettes on
page30
4
Are you using the recommended
media?
Use the recommended media.
MediaType
menu on
page63
5
Are you using the printer in an
environment other than the one
specified, such as in direct sunlight?
Only use the printer in an
environment that is specified
for use.
Installation
manual
N° Possible cause Remedy Reference
1
Is the type of printer selected
correctly at the computer?
Check that the printer type
settings on the computer side
and printer side are the same.
Disposal of
waste fluids
on page32
2
Are the interface requirements and
command mode the same on the
computer side and printer side?