NEC SL1100 - Page 56

• The trunk that has been waiting the longest, and how long it has been waiting.
2 LINE-001 01:30
The number of
calls in queue.
Name of trunk that has
been queued the longest.
How long the longest queued
call has been waiting.
For each ACD Group, you can set the following conditions:
• The number of trunks that can wait in queue before the Queue Status Display occurs.
• How often the time in queue portion of the display reoccurs (see the Queue Status display Timing
illustration below).
• Queue Status Display holding time.
• Queue Status Alarm enable/disable.
• Queue Status Alarm sending time.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the
logged out agents display the Queue Status and they hear the alarm according to the settings defined
in system programming. Pressing the Queue Status Display Programmable Function key returns the
telephone to idle until the time in Program 41-20-03 expires again.
Feature
Available in Program 41-20-01 ~ 05
Queue Status Display Yes
Queue Status Display Time Yes
Alarm Yes
Alarm Send Time Yes
Interval Time of Queue Status Display Yes
Class of Service Yes
Timing of alarm and display queue status Alarm triggered after the number of calls in Program 41-20-01
is exceeded. Then follows Program 41-20-03 timing for dis-
playing status.
• If a telephone is not idle, it cannot use the Queue Status Display Programmable Function key.
SL1100 ISSUE 2.0
1-44
Automatic Call Distribution (ACD)
A