NETGEAR D7000

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Diagnostics and Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your modem

router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and

contact information.

This chapter contains the following sections:

• Perform Diagnostics on page 274

• Quick Tips for Troubleshooting on page 276

• Troubleshoot With the LEDs on page 277

• You Cannot Log In to the Modem Router on page 279

• Troubleshoot the Internet Connection on page 279

• Changes Are Not Saved on page 284

• Troubleshoot the WiFi Connectivity on page 284

• Troubleshoot Your Network Using the Ping Utility on page 285

273

Main Page

Default Chapter1
- User Manual1
- Table of Contents3
Chapter 1 Hardware Overview of the Modem Router11
- Unpack Your Modem Router11
- Attach the Antennas11
- Top Panel with Leds12
- Back Panel with Ports, Buttons, Connectors, and a Switch15
- Side Panels with USB Ports17
- Bottom Panel Product Label17
Chapter 2 Install and Access the Modem Router and Its Network19
Position Your Modem Router19
- Install and Access the Modem Router and Its Network19
Connect to the Modem Router20
- Connect to the Modem Router through an Ethernet Cable20
- Join the Wifi Network of the Modem Router20
  - Manual Method20
  - Wi-Fi Protected Setup Method21
- Types of Logins21
- Automatic Internet Setup22
Set up Your Modem Router for DSL Service23
- DSL Service23
- Cable the Modem Router for DSL Service and Access the Modem Router23
Set up the Modem Router for Cable or Fiber Service31
- Log in to the Modem Router after Setup to View or Change Settings37
Change the Language38
Change the Admin Password39
Set up Password Recovery40
Let the Modem Router Automatically Update Its Firmware41
Access the Modem Router with the NETGEAR Genie App41
Chapter 3 Manage the Internet Settings Manually44
Use the Internet Setup Wizard after Initial Setup44
- Manage the Internet Settings Manually44
Manually Set up an ADSL Internet Connection49
- Specify an ADSL Connection Without a Login Requirement49
- Specify an ADSL Connection with a Login Requirement and Pppoa or Pppoe Service54
Manually Set up a VDSL Internet Connection60
- Specify a VDSL Connection Without a Login Requirement60
- Specify a VDSL Connection with a Login Requirement and Pppoe Service65
Manually Set up a Cable or Fiber Internet Connection69
- Specify a Cable or Fiber Connection Without a Login Requirement70
- Specify a Cable or Fiber Connection with a Login Requirement and Pppoe Service74
Specify an Ipv6 Internet Connection78
- Ipv6 Internet Connections and Ipv6 Addresses78
- Set up an Ipv6 Connection through Auto Detect79
- Set up an Ipv6 6To4 Tunnel Connection81
- Set up an Ipv6 Pass-Through Connection83
- Set up an Ipv6 Fixed Connection83
- Set up an Ipv6 DHCP Connection85
- Set up an Ipv6 Pppoe Connection87
- Set up an Ipv6 Connection through Auto Config89
Manage the MTU Size91
- MTU Concepts91
- Change the MTU Size92
Chapter 4 Manage the Wifi Network Settings95
- Manage the Basic Wifi Settings and Wifi Security of the Main Network95
Use WPS to Add a Device to the Wifi Network105
- Use WPS with the Push Button Method105
- Use WPS with the PIN Method106
- Manage the Basic Wifi Settings and Wifi Security of the Guest Network107
Control the Wifi Radios113
- Use the Wifi On/Off Button113
- Enable or Disable the Wifi Radios113
Set up a Wifi Schedule114
Manage the WPS Settings117
Manage Advanced Wifi Settings118
Use the Modem Router as a Wifi Access Point119
Chapter 5 Control Access to the Internet123
Set up Parental Controls123
Allow or Block Access to Your Network124
- Enable and Manage Network Access Control124
- Manage Network Access Control Lists126
  - Add Devices to or Remove Them from the Allowed List126
  - Add Devices to or Remove Them from the Blocked List128
Use Keywords to Block Internet Sites129
- Set up Blocking130
- Remove a Keyword or Domain from the Blocked List131
- Remove All Keywords and Domains from the Blocked List132
- Specify a Trusted Computer132
Manage Simple Outbound Firewall Rules for Services and Applications133
- Add an Outbound Firewall Rule134
- Add an Outbound Firewall Rule for a Custom Service or Application135
- Change an Outbound Firewall Rule137
- Remove an Outbound Firewall Rule138
Set up a Schedule for Keyword Blocking and Outbound Firewall Rules139
Set up Security Event Email Notifications141
Chapter 6 Optimize Performance144
- Optimize Traffic with Qos145
- Manage Default and Custom Qos Rules146
- Manage Uplink Bandwidth Control152
- Manage Wi-Fi Multimedia Quality of Service153
- Manage Beamforming154
- Improve Network Connections with Universal Plug and Play155
Chapter 7 Share a Storage Device158
- USB Device Requirements158
- Connect a USB Device to the Modem Router158
- Access a Storage Device Connected to the Modem Router159
  - Access the Storage Device from a Windows Computer159
  - Access the Storage Device from a Mac160
- Back up Windows Computers with Readyshare Vault160
- Back up Mac Computers with Time Machine161
- Manage Access to a Storage Device164
- Enable FTP Access Within Your Network166
- View Network Folders on a Device167
- Add a Network Folder on a Storage Device168
- Change a Network Folder, Including Read and Write Access, on a USB Drive170
- Approve USB Devices171
- Safely Remove a USB Device173
Chapter 8 Manage Dynamic DNS and Access Storage Devices through the175
- Internet175
- Set up and Manage Dynamic DNS176
- Access Storage Devices through the Internet179
Chapter 9 Use the Modem Router as a Media Server184
- Specify Readydlna Media Server Settings184
- Rescan the Media Files for Content184
  - Use the Modem Router as a Media Server184
- Play Music from a Storage Device with Itunes Server185
Play Media from a USB Device on Tivo186
- Set up the Modem Router to Work with Tivo187
- Play Videos188
- Play Music or View Photos188
- Copy Tivo Files to a Computer188
Chapter 10 Share a USB Printer190
Install the Printer Driver and Cable the Printer190
Download the Readyshare Printer Utility190
Install the Readyshare Printer Utility190
- Share a USB Printer190
Use the Shared Printer193
- Manually Connect and Print193
- Print and Release the Printer193
View or Change the Status of a Printer194
Use the Scan Feature of a Multifunction USB Printer194
Manage the NETGEAR USB Control Center Settings196
- Turn off Automatic Startup of the NETGEAR USB Control Center196
- Change the NETGEAR USB Control Center Language197
- Specify the Time-Out197
Chapter 11 Manage the WAN and LAN Network Settings199
- Change the Physical WAN Connection Preference199
- Enable and Configure a VLAN199
- Enable Bridge Mode for IPTV Devices202
- Manage the WAN Security Settings203
- Set up a Default DMZ Server204
- Manage NAT Filtering205
- Manage the SIP Application-Level Gateway206
- Manage IGMP Proxying206
- Manage the Modem Router's LAN IP Address Settings207
- Manage the Router Information Protocol Settings208
- Manage Reserved LAN IP Addresses209
- Manage the DHCP Server Address Pool211
- Disable the Built-In DHCP Server213
- Change the Modem Router's Device Name213
- Set up and Manage Custom Static Routes214
Chapter 12 Manage the Modem Router and Monitor the Traffic219
Update the Firmware of the Modem Router219
- Check for New Firmware and Update the Modem Router219
- Manage the Modem Router and Monitor the Traffic219
- Manually Upload New Firmware and Update the Modem Router220
Manage the Configuration File of the Modem Router221
- Back up the Settings221
- Restore the Settings222
- Recover the Admin Password223
- Return the Modem Router to Its Factory Default Settings223
  - Use the Reset Button224
  - Erase the Settings225
- Disable LED Blinking or Turn off Leds226
- View the Status and Statistics of the Modem Router226
- View Devices Currently on the Network236
- Manage the Activity Log and Syslog237
- Monitor and Meter Internet Traffic239
- Manage the Modem Router Remotely245
- Use the Modem Router as a DSL Modem Only247
Chapter 13 Use VPN to Access Your Network249
- Set up a VPN Connection250
- Use a VPN Tunnel on a Windows Computer254
- Use VPN to Access the Modem Router's USB Device and Media from a Windows Computer256
- Use VPN to Access Your Internet Service at Home256
Chapter 14 Manage Port Forwarding and Port Triggering259
- Manage Port Forwarding to a Local Server for Services and Applications260
- Manage Port Triggering for Services and Applications265
Chapter 15 Diagnostics and Troubleshooting274
- Perform Diagnostics274
- Quick Tips for Troubleshooting276
- Troubleshoot with the Leds277
- You Cannot Log in to the Modem Router279
- Troubleshoot the Internet Connection279
- Changes Are Not Saved284
- Troubleshoot the Wifi Connectivity284
- Troubleshoot Your Network Using the Ping Utility285
  - Test the LAN Path to Your Modem Router285
  - Test the Path from Your Computer to a Remote Device286
Appendix A Supplemental Information288
- Factory Settings289
- Technical Specifications291

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