Troubleshooting
About
Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and
return to service.
This section contains troubleshooting information to help you identify, isolate, and resolve
component and system issues.
Review the Introduction To Troubleshooting section below to learn about the troubleshoot-
ing process, troubleshooting best practices, and other pertinent information that will help
you efficiently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
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Review the Introduction To Troubleshooting section below, see "Troubleshooting"
above.
l
Review the machine diagnostics Error Log for any current active error codes, see
"Error Log Display" on page216.
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Refer to the Error Code Troubleshooting Guide for error code description and
troubleshooting repair information:
o
Error Code Troubleshooting Guide.
l
Review the System Troubleshooting Procedures topic for possible related issue fixes
or repairs, see "System Troubleshooting Procedures" on page218.
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Make sure that the machine has incorporated all machine specific service bulletins,
tech-tips, and software updates, see "Verify service bulletin and software update
incorporation" on page213.
Basic Troubleshooting Steps
Always begin troubleshooting using the most common simplest possible solution first and
then systematically trying the next more complex solution until the issue is finally resolved.
Use the following basic troubleshooting steps to help guide you through a systematic
approach to troubleshoot and resolve equipment issues:
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"Validate the customer reported issue" on the next page
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"Verify Input Power" on the next page
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"Verify (reproduce) the customer issue" on page213
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"Verify My Settings parameter values" on page213
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
Page 211
7 Troubleshooting
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