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"Verify service bulletin and software update incorporation" on the facing page
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"Verify console operation" on page214
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"Verify that there are no current active error codes" on page214
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"Verify hardware validation diagnostic tests" on page215
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"Verify that there are no new error codes" on page215
Validate the customer reported issue
The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
For example, start the troubleshooting process by asking the customer the following ques-
tions:
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Powered units only: Always ask the customer if there is power to the machine (power
cord connected, circuit breaker ON) and is the machine switched ON.
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Further interrogate the customer to determine if this is the real issue requiring an on-
site visit or possibly a different issue that can be simply resolved over the phone.
Verify Input Power
Always make sure that the customer has the power properly connected and the equipment
is switched "ON".
If the machine power is connected and switched ON, but the machine does not power up or
runs poorly, verify the following conditions:
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Make sure there is power at the outlet receptacle and that the power is within the spe-
cified voltage and current limits. If not, review the following possible causes:
o
Outlet voltage to low: Low out-of-spec outlet voltage can be caused by a large
voltage drop in the facility circuit panel-to-wall outlet circuit due to an extremely
long circuit wire run. For power requirement information, refer to the Power
Requirements topic.
o
Input current to low: The power outlet circuit wire gauge may be too small to
carry the required machine load current (20 amps/machine).
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Make sure that the outlet receptacle power is good quality (the input power is NOT
intermittent or has fluctuating voltage levels or frequency). Poor quality input power
can cause operational failures in the machine or powered console. For power require-
ment information, refer to the Power Requirements topic.
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Make sure that each Precor elliptical is connected to a separate 15 amp individual
branch circuit outlet. No other devices can be connected to the same circuit outlet
except for one optional PVS
1
(Personal Viewing System) display if installed. For
power requirement information, refer to the Power Requirements topic.
1
Personal Viewing System display.
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
Page 212
7 Troubleshooting
Basic Troubleshooting Steps
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