Message Causes Solutions
The passcode is not correct. The entered passcode does
not match the passcode
displayed on the upper right
or left corner of the device.
Enter the passcode displayed on the
upper right or left corner of the device
you are accessing.
The meeting code is
incorrect
Enter the correct meeting
code.
• The specified meeting
code is incorrect.
• There is no temporarily
saved file associated
with the specified
meeting code.
• Enter the meeting code set when
temporarily saving the file.
• Check that the save period of the
file has not expired.
Cannot upload • The size of a ZIP file or
PNG file exceeds the
limit.
• The file cannot be
extended because it is
broken, it is protected
by a password, or else.
• The ZIP file includes a
file that has an invalid
name.
• The ZIP file has an
incorrect directory
structure.
• The ZIP file includes a
file whose extension is
other than PNG, such
as a hidden file.
Upload the correct file.
Cannot upload
The format is incorrect.
The extension of the file is
incorrect.
Upload a file that has a PNG or JPG
extension.
If a Message is Displayed during Operation
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