Problem Causes Solutions
A stroke is suddenly displayed
in an unintended direction
halfway.
• Something other than the
pen is touching the display.
• There is something on the
display frame.
• If too much stroke pressure
is applied, a line stroke
may be displayed in an
unintended direction.
• The display frame is being
pressed strongly.
• If the pen is used near a
window, under direct
sunlight or bright lighting, a
stroke may be displayed in
an unintended direction.
• The display was pressed
strongly.
• Keep anything other than
the pen from touching the
display.
• Do not leave anything that
can serve as an obstacle
on the display frame.
• Be careful not to apply too
much stroke pressure.
• Keep your hands away
from the display frame.
• Change the location of the
system.
• Do not apply too much
force to the display.
If any of these actions do not fix
the problem, contact your
service representative.
If two or more machines are
used side-by-side and if strokes
are drawn on them at the same
time, the strokes are not
displayed correctly.
Two or more interactive pens
are being used within 15 m
(49.2 feet) of each other.
If you use two or more machines
within 15 m (49.2 feet) of each
other, contact your service
representative.
An unknown error that is not
related to the whiteboard
function occurs.
There may be a problem with
the system.
Contact your service
representative.
9. Troubleshooting
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