shooting
Problem Cause / action
Vertical or horizontal
streaks appear on
the page
Vertical streaks
Something could be caught between the PC kit and the fuser.
Check the paper path around the fuser entry. Try a different toner
cartridge.
Vertical white lines may be caused by the laser beam, which may
be partially blocked. With the machine off, clear the path or clean
the lens. The toner cartridge or fuser may be defective. Try a
different toner cartridge. Inspect the fuser at its entry for debris.
Horizontal streaks
The toner cartridge or the fuser may be the cause due to
excessive page count or defect. Replace as needed.
If the lines are parallel and match the two intended ghost images,
then the Form Type may be incorrectly set. Check those settings.
The PC cleaner sump may be full. Replace the PC kit.
Toner smears or
rubs off the page.
Toner is not being fused to the paper. Replace the fuser.
Change the media texture setting in the driver. If special
media is being used, such as card stock or labels, then be
sure to select the correct media type.
Try a different kind of paper. Paper designed for copiers gives
the best quality fusing.
The print is getting
light, but the
machine has not
indicated it is low on
toner.
Toner is becoming low in the cartridge.
The Toner Low message does not display if the 1,500-page
toner cartridge is installed.
Remove the toner cartridge, and gently shake it from side to
side to redistribute the toner.
Replace the toner cartridge.
The "Toner Low"
message displays.
Remove the toner cartridge, and gently shake it from side to
side to redistribute the toner.
Replace the toner cartridge.
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