shooting
Problem Cause / action
Unexpected
characters print, or
characters are
missing.
Ensure correct printer driver is being used.
Select hex trace mode to determine what the problem is.
Restore factory defaults.
Make sure the parallel cable or USB cable is firmly plugged in
at the back of the machine.
Jobs are not
printing, and an error
message is
displayed.
The machine is waiting for an appropriate command.
Make sure the print cartridge assembly is installed properly.
Make sure the machine front cover is closed.
While in PostScript3
emulation, the
printer is flushing
data (an error
message is
displayed).
Ensure the correct PostScript driver is being used.
The printer doesn’t have enough memory to print the job.
Install more memory.
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