• Make sure that a connection test is successful with the current LDAP server configuration.
L0307-001
An authentication error occurred because the Address Book is being used at another location.
•
Wait a few minutes and then try again.
L0400-210
Failed to obtain user information in LDAP search.
•
The login attribute's search criteria might not be specified or the specified search information is
unobtainable. Make sure the login name attribute is specified correctly.
L0406-003
An authentication error occurred because the user name contains a space, colon (:), or quotation mark
(").
•
Recreate the account if the account name contains any of these prohibited characters. If the
account name was entered incorrectly, enter it correctly and log in again.
L0406-200
Authentication cannot be completed because of the high number of authentication attempts.
•
Wait a few minutes and then try again. If the situation does not return to normal, make sure that an
authentication attack is not occurring. Notify the administrator of the screen message by e-mail,
and check the system log for signs of an authentication attack.
L0406-201
Authentication is disabled in the LDAP server settings.
•
Change the LDAP server settings using Web Image Monitor.
• Change the LDAP server settings in administrator tools, in "System Settings".
L0406-202 / L0406-203 : Case 1
There is an error in the LDAP authentication settings, LDAP server, or network configuration.
•
Make sure that a connection test is successful with the current LDAP server configuration. If
connection is not successful, there might be an error in the network settings. In the "Network" setting
in Web Image Monitor, or "Interface Settings" on the control panel (SP 4520DN only), check
settings, such as the domain name and DNS setting.
• Make sure the LDAP server is specified correctly in the LDAP authentication settings.
• Make sure the login name attribute is entered correctly in the LDAP authentication settings.
• Make sure the SSL settings are supported by the LDAP server.
L0406-202 / L0406-203 : Case 2
A login user name or password error occurred.
8. Troubleshooting
238
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