6. Handling Network Problems
Introduction
Use this chapter as a guide for finding and resolving printer and NIC printing problems on TCP/IP
networks.
The following types of problems are described here:
• Hardware
• Connectivity
• Formatting
• Printing
Network Setup
Before doing anything else to try to resolve problems, you should verify that you have entered the
correct configuration data.
• For details about network configuration, see the manual explaining the network functions provided
by the supplier.
Hardware Problems
When printing problems occur, the first task is to check the physical condition of the printer and related
hardware.
Hardware Problems Introduction
The hardware is where diagnosis of printer problems begins. The hardware includes the following
elements:
• The printer itself
• The physical connection of the hardware to the network
• The cabling system
• The network interface
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