Sam4s ER-260EJ - Voiding EMV Transactions

Sam4s ER-260EJ/256EJ OP Manual v1.20 Integrated Payment Appendix • 199
Void Transaction
Transaction Void allows a transaction to be removed from the current batch and not reported to the
cardholder statement.
1. Turn the key lock to the VOID position.
2. Register a normal transaction.
3. Press the appropriate CHARGE key. The message “SLIDE CARD” displays.
4. Swipe the card. The message “ENTER INVOICE NUMBER” displays.
5. Enter the invoice code printed for the transaction to be voided, press CASH. The message
“ORIG TRAN AMOUNT” displays.
6. Enter the total amount of the original transaction, press CASH. The message “WAITING
FOR EFT” will display on the ECR. The “VOID SALE” message will display on the PIN-
Pad:
VOID SALE
$1.00 – OK?
7. Press the GREEN button on the PIN-Pad keypad.
8. Insert the EMV card into the PIN-Pad. The PIN-Pad will display “PROCESSING”. When
Complete, the “APPROVED” message will display.
9. Remove the card from the PIN-Pad.
10. At the register, the message “PRESS CASH TO CONTINUE” will display.
11. Press CASH. The receipt and card draft are printed.
12. If multiple documents are to be printed, the message “PRESS CASH TO CONTINUE”
displays. Tear off the printer paper, and press CASH to resume printing.