SECTION 31: SUPPORT
31.1 CONTACT INFORMATION
Sensia UK Ltd.
Jiskoot Technology Centre
Longfield Road
Tunbridge Wells,
Kent
TN2 3EY
UK
TEL + 44 (0) 1892 518000
FAX + 44 (0) 1892 518100
Inquiries measurement@sensiaglobal.com
Service ms-service@sensiaglobal.com
31.2 RECOMMENDED SPARES
When requesting assistance or spare parts, please advise the Instrument Model and Serial Numbers to
ensure that the correct options are supplied.
31.2.1 First 10 Years Operation
During Commissioning and for approximately the first 10 years of operation, Sensia only
anticipate the requirement for spare fuses (Two spare fuses are shipped with each unit).
31.2.2 10+ Years Operation
At about 10 years, the internal battery and LCD backlight may fail.
31.3 REPACKAGING FOR SHIPMENT
If the instrument is to be shipped to Sensia for service or repair, be sure you do the following:
• Place the instrument in its original container with appropriate packaging material.
• Secure the container with strong tape or metal bands.
If the original shipping container is not available, place your unit in a container that will ensure at least
100mm (4 inches) of compressible packaging material around all sides of the unit. Use static free packaging
materials to avoid additional damage to your unit.
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