Spectroquant Pharo 300 - What to Do if

SpectralTransfer What to do if ...
455
01/2012
5 What to do if ...
Error Cause Remedy
E
RROR MESSAGE:
Connection failed!
– No suitable photometer identi-
fied
(the synchronization software
did not start automatically)
– Connect the photometer
– Interrupt and then restore the
USB connection between the
photometer and the PC
– Disconnect the USB connec-
tion between the photometer
and PC
– Disconnect the photometer
from the power supply
– Connect the photometer to
the power supply.
– Establish the USB connec-
tion between the photometer
and PC
– Operating system Windows
XP
®
:
Make sure that the Microsoft
®
ActiveSync
®
synchronization
software is installed
The Microsoft
®
Active-
Sync
®
synchronization
software does not start
as a minimized window
– The settings in the ActiveSync
®
window New partnership do not
correspond to the standard set-
tings
– In the New partnership window,
select the option No and press
the Continue > button. The pho-
tometer is connected to the PC.
– You can now minimize Active-
Sync
®
. The connection remains
active in the background.
– Start the SpectralTransfer soft-
ware (see section 3.2).