Transport
OM 100.EPW 400.202002.en 45
4 Transport
4.1 Storage
• Cover the electrical connections to protect them from dust, e.g. with adhesive tape.
• Protect the display against sharp-edged objects. If necessary, attach a suitable
protective cover (e.g. made of cardboard or hard foam).
• Use a dry, ventilated room for storage.
• Enwrap the device (e.g. with a plastic bag).
• In case of high humidity: add a drying agent to the packaging (e.g. silica gel).
4.2 Transport
• Protective measures: as described in chapter Storage.
• Packaging:
− Use a stable transport container for dispatch that has all-round interior pad-
ding.
− Ensure that there is sufficient distance to the walls of the transport container.
− Fix the device securely inside the transport container.
• Accompanying documents (see chapter Dispatch for repair, p. 45)
4.3 Dispatch for repair
If you send the device for repair to the manufacturer's works or to an appropriate
technical service provider, please include the following notes so that we can return
the device to you as quickly as possible:
• A detailed, precise description of the fault (however, while keywords are sufficient,
the brief note 'device is defective' helps very little); if the malfunction is unclear,
include also a brief description of the operating conditions and installations (up-
stream devices, etc.).
• The name of our employee who is informed about the defect or with whom you
have agreed to send the device to the manufacturer.
• The name of the contact person in your company for possible queries.
Please also include information even if the matter has already been discussed in detail
with one of our employees.
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