Troubleshooting
310 Xerox
®
AltaLink
®
C80XX Series Multifunction Printer
User Guide
Print-Quality Problems and Solutions
Use the following table to find solutions to print-quality problems.
Note: At the printer control panel, press the Home button.Touch Device > Information Pages >
Troubleshooting Print Quality Page > Print.
Problem Solution
Smears, Smudges, and Streaks
Dark or light marks appear on your output.
Run a print job consisting of several blank pages through
the printer to remove toner accumulated on the fuser.
If the problem persists, print the test pages to help
determine which component is causing the image-quality
problem.
• If the defect occurs in one color only, replace th
e
c
orresponding imaging unit.
• If the defect occurs in all colors and is visible on all the
test pages, replace the fuser.
Repeating Spots or Lines
Spot or lines appear at regular intervals on the
prints.
1. To identify the part of the printer that is causing the
problem, print the Repeating Defects page. At th
e
c
ontrol panel, press the Home button, then touch
Device > Tools > Troubleshooting > Support Pages
>
Repeating Defects Page > Print.
2. To identify the part responsible for the repeating spots
or lines, follow the instructions on the Repeating
Defects page.
3. To correct the problem, replace the printer part
identified on the Repeating Defects page.
Colors Look Wrong
Colors are off or look drastically wrong.
1. Verify that the printer is on a solid, level, and flat
surface.
2. Perform the Print Calibration procedure. At the control
panel, press the Home button, then touch Device >
Tools > Troubleshooting > Calibration > Print
Calibration > Next, then follow the instructions.
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