Troubleshooting
Xerox
®
AltaLink
®
C80XX Series Multifunction Printer 311
User Guide
Problem Solution
Colors Too Light or Too Dark
The print or color density is too light, missing, or the
background is foggy.
1. Verify that the paper you are using is the correct type
for the printer and is loaded properly. For details, see
S
upported Paper on page 169.
2. Verify that the paper loaded in the tray matches the
paper type selected at the control panel and in the
p
rint driver.
3. To print procedures on resolving print-
at the control panel, press the Home button. Touch
Device > Information Pages > Troubleshooting Print
Quality Page > Print.
If the Color Reference page looks correct, the printer is
pr
inting properly. Your application or incorrect settings
in the print driver can be causing the print-quality
problems.
4. If the Color Reference page did not print correctly,
perform the Print Calibration procedure. At the control
panel, press the Home button, then touch Device
>
T
ools > Troubleshooting > Calibration > Print
Calibration > Next, then follow the instructions.
Vertical White Lines or Streaks - One Color
Lines or streaks appear in one color of your output.
1. Print the test pages to identify the affected color.
2. To clean the printhead lenses for the affected color,
pull out the cleaning rod until it stops, then move it all
the way in. Repeat three more times. Then repeat this
procedure for each affected color. For details, see
Cleaning the Printhead Lenses on page 204.
Note: To print procedures on resolving print-quality
problems, at the control panel, press the Home button,
then touch Device > Information Pages >
Troubleshooting Print Quality Page > Print.
Toner Missing or Easy to Rub Off
Toner appears to be missing from the print or is
easy to rub off.
1. Verify that the paper you are using is the correct type
f
or the printer and is loaded properly. For details, se
e
Supported Paper on page 169.
2. Perform the Print Calibration procedure. At the control
panel, press the Home button, then touch Device
>
T
ools > Troubleshooting > Calibration > Print
Calibration > Next, then follow the instructions.
3. At the control panel, select a heavier paper.
Note: Papers from lightest to heaviest are:
• For uncoated paper: Plain, Lightweight Cardstock,
Cardstock, and Heavyweight Cardstock
• For coated paper: Lightweight Glossy Cardstock, Glossy
Cardstock, and Heavyweight Glossy Cardstock.
•
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