Xerox COLORQUBE 8870 Service Manual

October 2012
2-101
ColorQube 8570/8870 Service Manual
Jam Codes
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
V2M 72,300 Tray 2 removed during pick
from Tray 2.
1. Check the Paper Size Switch (PL 6.1
Item 1) operation. Replace the Switch
(REP 6.1) if necessary.
NOTE: Refer to Checking Fuses for location of the Fuses.
X2* 73,910 Tray 3 Pick Flag actuated
unexpectedly or stuck open
during any action.
1. Check that the Tray Media Guides are
set correctly.
2. Check the tray pick area for paper or
any obstruction.
3. Replace the 525-Sheet Feeder (REP
3.12).
NOTE: (X2D, Y2D, Z2D) - can be blown
Fuse F301 or F302 on the Power Control
Board. Power cycle the printer to reset the
Fuse.
Y2* 74,910 Tray 4 Pick Flag actuated
unexpectedly or stuck open
during any action.
Z2* 75,910 Tray 5 Pick Flag actuated
unexpectedly or stuck open
during any action.
X3N 73,101 Tray 3 Pick Flag timed-out pick
from Tray 3 (Mispick).
1. Check the Pick Flag (located on the top
front of the 525-Sheet Feeder - PL 3.1
Item 12) for correct operation. Replace
the 525-Sheet Feeder (REP 3.12) if
necessary.
2. Check for supported media.
3. Reduce the amount of media loaded in
the tray and reposition the Guides to fit
snugly against the media.
4. Check the Pick and Retard Rollers for
damage, debris or excessive wear.
Clean Tray 1 Pick Roller/Tray 2/3/4/5
Retard Roller or replace the Roller
(REP 3.10) as necessary.
5. Try running media from another tray.
6. Check that the Tray Lift Motor (PL 4.1
Item 6) is functioning properly. Replace
the Motor (REP 4.6) if necessary.
7. Replace the 525-Sheet Feeder (REP
3.12).
Y3N 74,101 Tray 4 Pick Flag timed-out pick
from Tray 4 (Mispick).
Z3N 75,101 Tray 5 Pick Flag timed-out pick
from Tray 5 (Mispick).
Table 2 Jam Code Troubleshooting
Code
Fault
Code
Description Procedure
X4* 73,952 Tray 3 Motor stall during any
action.
1. Check the Pick Flag (located on the top
front of the 525-Sheet Feeder - PL 3.1
Item 12) for correct operation. Replace
the 525-Sheet Feeder (REP 3.12) if
necessary.
2. Check for supported media.
3. Reduce the amount of media loaded in
the tray and reposition the Guides to fit
snugly against the media.
4. Check the Pick and Retard Rollers for
damage, debris or excessive wear.
Clean Tray 1 Pick Roller/Tray 2/3/4/5
Retard Roller or replace the Roller
(REP 3.10) as necessary.
5. Try running media from another tray.
6. Check that the Tray Lift Motor (PL 4.1
Item 6) is functioning properly. Replace
the Motor (REP 4.6) if necessary.
7. Replace the 525-Sheet Feeder (REP
3.12).
Y4* 74,952 Tray 4 Motor stall during any
action.
Z4* 75,952 Tray 5 Motor stall during any
action.
Table 2 Jam Code Troubleshooting
Code
Fault
Code
Description Procedure

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm