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Xerox COLORQUBE 8870 Service Manual

Xerox COLORQUBE 8870
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October 2012
2-98
ColorQube 8570/8870 Service Manual
Jam Codes
Revised, 3rd Revision - Xerox Internal Use Only
Fault Messages and Codes
NOTE: Table 2 defines the first 2 or 3-digits. The 4th digit represents the tray number (1-5).
Numbers following the 4th digit are the printer page count.
Table 2 Jam Code Troubleshooting
Code
Fault
Code
Description Procedure
A2* 00,203 The Deskew Flag tripped unex-
pectedly or is stuck open dur-
ing any action.
1. Verify no paper is stuck in paper path
around entrance to the Preheater.
2. Instruct customer to remove media
from Tray 1 before opening the Front
Door.
3. Try using different, supported media.
4. Ensure the Paper Guides are snug
against the media in the tray.
5. Push up on Tray (2 - 5) Nudger Roller
until it is captured by the Actuator Arm.
6. Check printer grounding.
7. Verify all doors and covers are fully
closed and not moving during printing.
8. Replace the Preheater and Deskew
Assembly (REP 2.20).
A3M 89,108 The Deskew Flag timed out
waiting for the paper picked
from Tray 2.
1. Verify media is appropriate for the tray.
2. Verify the tray is not overfilled and the
Guides are positioned correctly.
3. Check for obstructions in the paper
path, especially around preheat
entrance.
4. Try using a different lighter weight or
less glossy media.
5. Ensure the Take Away rollers are in
good condition.
6. Clean the Tray 1 Pick Roller (refer to
Service Call Procedures Chapter).
7. Replace the appropriate Separator Pad
Assembly (REP 3.9).
8. Replace the Pick Assembly (REP 3.10).
9. Replace the Preheater and Deskew
Assembly (REP 2.20).
A3N 89,108 The Deskew Flag timed out
waiting for the paper picked
from Tray 3, 4 or 5.
A3Q 89,108 The Deskew Flag timed out
waiting for the paper picked
from Tray 1.
A3R 89,108 The Deskew Sensor timed out
during movement from the Exit
Roller to the Deskew Roller
when duplexing print.
1. Ensure the media is appropriate for
two-sided printing. Not too short, not
too smooth.
2. Check the condition of the Exit Roller
and the Duplex Roller.
3. Check that the Lower Inner Duplex
Guide is fully seated.
4. Check the Front Door for obstructions
or damage. Replace the Front Door
(REP 1.1) if necessary.
B2* 00,015 The Preheater Exit Sensor in
unexpected state or stuck open
during any action.
1. Verify no paper is stuck in paper path
around entrance to the Preheater.
2. Check printer grounding.
3. Replace the Preheater and Deskew
Assembly (REP 2.20).
B3S 89,112 The Preheater Exit Sensor
timed out during stage.
1. Verify media is appropriate for the tray.
2. Verify the tray is not overfilled and the
Guides are positioned correctly.
3. Ensure the Paper Guides are snug
against the media in the tray.
4. Check for paper path obstructions.
Ensure the Preheater Plate moves
freely.
5. Replace the Preheater and Deskew
Assembly (REP 2.20).
B5S 89,120 Sheet is too late at Preheater
Exit Sensor to start approach.
C2* 00,017 Strip Flag unexpected event or
stuck open during any action.
1. Verify the Strip Sensor Flag moves
freely and is not caught on wiring
behind it.
2. Replace the Lower Exit Guide (REP
3.3).
Table 2 Jam Code Troubleshooting
Code
Fault
Code
Description Procedure

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Xerox COLORQUBE 8870 Specifications

General IconGeneral
Wi-Fi-
Network readyYes
Security algorithmsHTTPS, SSL/TLS
Print technologyLaser
Maximum resolution2400 x 2400 DPI
Time to first page (black, normal)5 s
Print speed (black, normal quality, A4/US Letter)40 ppm
Maximum duty cycle120000 pages per month
Recommended duty cycle15000 pages per month
Page description languagesPCL 5c, PostScript 3
Maximum internal memory2048 MB
Sound power level (standby)24 dB
DisplayLCD
CertificationEMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity625 sheets
Total output capacity350 sheets
Maximum input capacity2200 sheets
Envelopes sizesC5, DL
Maximum print size216 x 356 mm
Media weight (tray 1)60 - 220
Paper tray media typesBond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight60 - 220 g/m²
Non-ISO print media sizesExecutive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)A4, A5, A6
JIS B-series sizes (B0...B9)B5
Multi-purpose tray media typesBond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper sizeA4
Standard interfacesEthernet, USB 2.0
Optional connectivityWireless LAN
USB 2.0 ports quantity1
Mac operating systems supportedMac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supportedWindows Server 2003, Windows Server 2008
Windows operating systems supportedWindows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage100 - 240 V
AC input frequency50 - 60 Hz
Power consumption (standby)107 W
Power consumption (printing)252 W
Power consumption (PowerSave)47 W
Package weight35811 g
Storage temperature (T-T)-30 - 60 °C
Operating temperature (T-T)10 - 32 °C
Operating relative humidity (H-H)10 - 80 %
Depth (imperial)20.5 \
Width (imperial)16 \
Height (imperial)14.5 \
Networking featuresGigabit Ethernet
Networking standardsIEEE 802.1x
Minimum storage drive space160 GB
Compatible operating systemsHP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro
Weight and Dimensions IconWeight and Dimensions
Depth521 mm
Width406 mm
Height368 mm
Dimensions (WxDxH)406 x 521 x 368 mm

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