Xerox COLORQUBE 8870

October 2012
2-79
ColorQube 8570/8870 Service Manual
99,023, 99,024
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
99,023 PEST - Head Tilt Solenoid Disconnect
The Head Tilt Solenoid error has occurred. The Solenoid is not drawing the expected power
from the Power Supply. The following troubleshooting applies to this error.
Initial Actions
• Reboot the printer and verify the error persists.
• Check the Solenoid’s wiring connection.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Head Tilt Solenoid, PL 4.1 Item 4
• Electronics Module, PL 5.1 Item 1
• Power Control Board, PL 5.1 Item 8
• Harness, Left Side Power Control, PL 5.1 Item 17
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 2, Left Side Wire Routing
• Figure 3, Left Side Electronics Module P/J Locations
• Figure 3, Purge Pump, Media Path Motor, Fans, Printhead Tilt Solenoid
Procedure
Check the Head Tilt Solenoid wiring harness connector P/J107. Is the connection secure
and undamaged?
YN
Reseat and/or replace the wiring harness.
Check resistance on the Head Tilt Solenoid wiring harness connector P/J107. Is it open or
shorted?
YN
Check resistance on the Left Side Wiring Harness connector P/J302 (pins 17~18). Is it
open or shorted?
YN
Troubleshooting complete.
Replace the Left Side Wiring Harness.
Replace the Head Tilt Solenoid (REP 4.4). Does the error persist?
YN
Troubleshooting complete.
Replace the Power Control Board (REP 5.6) (Electronics Module).
NOTE: Can indicate blown fuse (F303) in the Electronics Module. Refer to Checking Fuses for
location of the Fuses.
99,024 PEST - Main Tray Elevator Disconnect
The Main Tray Elevator error has occurred. The Main Tray Elevator is not drawing the
expected power from the Power Supply. The following troubleshooting applies to this error.
Initial Actions
• Reboot the printer and verify the error persists.
• Check the Main Tray Motor’s wiring connection.
• If the problem persists, perform the following procedure.
Troubleshooting References
Applicable Parts (Chapter 5 - Parts List)
• Tray 2 Lift Motor, PL 4.1 Item 6
• Electronics Module, PL 5.1 Item 1
• Power Control Board, PL 5.1 Item 8
• Harness, Left Side Power Control, PL 5.1 Item 17
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 2, Left Side Wire Routing
• Figure 3, Left Side Electronics Module P/J Locations
• Figure 4, Optional Tray, Clutches, Solenoids, Tray 2 Lift Motor
Procedure
Check the Tray 2 Lift Motor wiring harness connector P/J108. Is the connection secure and
undamaged?
YN
Reseat and/or replace the wiring harness.
Check resistance on the Tray 2 Lift Motor wiring harness connector P/J108. Is it open or
shorted?
YN
Check resistance on the Left Side Wiring Harness connector P/J302 (pins 19~20). Is it
open or shorted?
YN
Troubleshooting complete.
Replace the Left Side Wiring Harness.
Replace the Tray 2 Lift Motor (REP 4.6). Does the error persist?
YN
Troubleshooting complete.
Replace the Power Control Board (REP 5.6) (Electronics Module).
Table 1 Applicable Fault Code
99,023 PEST - Head Tilt Solenoid Disconnect
Table 1 Applicable Fault Code
99,024 PEST - Main Tray Elevator Disconnect