Xerox COLORQUBE 8870 Service Manual

October 2012
2-77
ColorQube 8570/8870 Service Manual
99,019, 99,020
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
99,019 PEST - Main Tray Pick Clutch Disconnect
The Main Tray Pick Clutch error has occurred. The Clutch is not drawing the expected power
from the Power Supply. The following troubleshooting applies to this error.
Initial Actions
• Reboot the printer and verify the error persists.
• Check the Clutch’s wiring connection.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Applicable Parts (Chapter 5 - Parts List)
• Media Drive with 2 Clutches, PL 5.1 Item 5
• Electronics Module, PL 5.1 Item 5
• Power Control Board, PL 5.1 Item 8
• Harness, Left Side Power Control, PL 5.1 Item 17
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 2, Left Side Wire Routing
• Figure 3, Left Side Electronics Module P/J Locations
• Figure 4, Optional Tray, Clutches, Solenoids, Tray 2 Lift Motor
Procedure
Check the Main Tray Pick Clutch wiring harness connector P/J109. Is the connection
secure and undamaged?
YN
Reseat and/or replace the wiring harness.
Check resistance on the Main Tray Deskew Clutch wiring harness connector P/J109. Is it
open or shorted?
YN
Check resistance on the Left Side Wiring Harness P/J302 (pin 21). Is it open or
shorted?
YN
Troubleshooting complete.
Replace the Left Side Wiring Harness.
Replace the Media Drive (REP 5.5). Does the error persist?
YN
Troubleshooting complete.
Replace the Power Control Board (REP 5.6) (Electronics Module).
99,020 PEST - Multipurpose Tray Pick Solenoid Disconnect
The Multipurpose Tray Pick Solenoid error has occurred. The Solenoid is not drawing the
expected power from the Power Supply. The following troubleshooting applies to this error.
Initial Actions
• Reboot the printer and verify the error persists.
• Check the Solenoid’s wiring connection.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Tray 1 Pick Solenoid, PL 4.1 Item 3
• Electronics Module, PL 5.1 Item 1
• Power Control Board, PL 5.1 Item 8
• Harness, Left Side Power Control, PL 5.1 Item 17
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 2, Left Side Wire Routing
• Figure 3, Left Side Electronics Module P/J Locations
• Figure 4, Optional Tray, Clutches, Solenoids, Tray 2 Lift Motor
Procedure
Check the Tray 1 Pick Solenoid wiring harness connector P/J110. Is the connection secure
and undamaged?
YN
Reseat and/or replace the wiring harness.
Check resistance on the Tray 1 Pick Solenoid wiring harness connector P/J110. Is it open or
shorted?
YN
Check resistance on the Left Side Wiring Harness P/J302 (pin 23). Is it open or
shorted?
YN
Troubleshooting complete.
Replace the Left Wiring Harness.
Replace the Tray 1 Pick Solenoid (REP 4.3). Does the error persist?
YN
Troubleshooting complete.
Replace the Power Control Board (REP 5.6) (Electronics Module).
Table 1 Applicable Fault Code
99,019 PEST - Main Tray Pick Clutch Disconnect
Table 1 Applicable Fault Code
99,020 PEST - Multipurpose Tray Pick Solenoid Disconnect

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm