October 2012
2-92
ColorQube 8570/8870 Service Manual
Close Ink Loader Door C, Paper Jam - Open Front
Revised, 3rd Revision - Xerox Internal Use Only
Fault Messages and Codes
Close Ink Loader Door C (when actually closed)
An Ink Loader Door error has occurred. The following troubleshooting procedure applies to this
error.
Initial Actions
• Check that there is nothing blocking the Ink Loader Door.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Part (Chapter 5 - Parts List)
• Ink Loader & Bezel, PL 1.1 Item 8
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 5, Ink Level Sensors, Gate Solenoids, Ink Loader Board
• Figure 11, Ink Loader Board P/J Locations
Procedure
Check that Door Sensor cabling is undamaged and P/J301 is plugged in on the Ink Loader
Board.
Is the connection secure and undamaged?
YN
Reseat the wiring harness connector.
Replace the Ink Loader (REP 1.8).
Paper Jam - Open Front Door to Clear (no jam is present
and message won’t clear)
A paper jam has occurred. The following troubleshooting procedure applies to this error.
Initial Actions
• Check the paper path for obstructions.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Preheater and Deskew Assembly, PL 2.1 Item 20
• Inner Simplex Guide with Pre-deskew and Harness, PL 3.1 Item 1
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 3, Front Side Wire Routing
• Figure 9, I/O Board, Sensors (2 of 2)
Procedure
Check the Front Door Sensor wiring harness connector P/J128 for damage or being
unplugged.
Is the connection secure and undamaged?
YN
Reseat and/or replace the wiring harness.
Replace the Inner Simplex Guide (REP 3.1). Does the error persist?
YN
Troubleshooting complete.
Replace the Preheater and Deskew Assembly (REP 2.20).
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