Xerox COLORQUBE 8870 Service Manual

October 2012
3-6
ColorQube 8570/8870 Service Manual
IQ2
Revised, 3rd Revision - Xerox Internal Use Only
Image Quality
Primary Causes
The reference parts in the troubleshooting procedure are listed below.
• Printhead Assembly, PL 2.1 Item 3
Initial Actions
1. Print the Light Stripes test print (Control Panel Menu -> Troubleshooting -> Print
Quality Problems -> Eliminate Light Stripes -> Light Stripes Test).
2. Check the exit path for debris or contamination.
Procedure
If jets are discolored (see Figure 2), print Solid Fills page to clear jets. If jets present, but lighter
than surrounding jets, they will not likely not show in customer prints. Print the Solid Fills page
to verify that defect is acceptable.
Clean the Print Engine exit path, and wipe the Stripper Blade with a lint-free cloth. Does the
error persist?
YN
Troubleshooting complete.
Check the area around the Drum to make sure nothing is scraping the image from the Drum.
Does the error persist?
YN
Troubleshooting complete.
Perform Eliminate Light Stripes routine (Control Panel Menu -> Troubleshooting -> Print
Quality Problems -> Eliminate Light Stripes).
A list of choices is available: Print Light Stripes Test, Start Basic Clean Cycle, Advanced, and
Jet Substitution Mode.
• Select Start Basic Clean Cycle, then press the OK button.
Does the problem persist?
YN
Troubleshooting complete.
Repeat the Start Basic Clean Cycle routine. Does the problem persist?
YN
Troubleshooting complete.
Select Advanced and press the OK button. Follow the Advanced menu’s instructions to select
the missing jet’s color and number.
Does the problem persist?
YN
Troubleshooting complete.
Perform Jet Substitution Mode routine (Control Panel Menu -> Troubleshooting -> Print
Quality Problems -> Eliminate Light Stripes).
1. Select Jet Substitution Mode.
2. Select the color of the weak or missing jet.
3. Use the Up or Down button to change the number of the affected jet. Press the OK but-
ton.
4. Select Save Change and Exit, and press the OK button to complete the procedure.
NOTE: Jet Substitution Mode substitutes a jet for the malfunctioning jet causing the light stripe.
The printer has been designed to compensate for a malfunctioning jet. See Print Quality Prob
-
lems on the Control Panel Menu for more information.
After substituting a jet, print the Light Stripes Test page (Control Panel Menu -> Trouble-
shooting -> Print Quality Problems -> Eliminate Light Stripes -> Light Stripes Test) to
verify Jet Substitution Mode is enabled for the correct jet.
Does the error persist?
YN
Troubleshooting complete.
Replace the Printhead Assembly (REP 2.3).

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm