Xerox COLORQUBE 8870 Service Manual

October 2012
2-52
ColorQube 8570/8870 Service Manual
93,597, 93,598, 93,599, 93,800
Revised, 3rd Revision - Xerox Internal Use Only
Fault Messages and Codes
Close the Ink Loader Door and allow the printer to reach Ready. Is the printer ready?
YN
Replace the Printhead Assembly (REP 2.3). Does the error persist?
YN
Troubleshooting complete.
Replace the Power Control Board (REP 5.6) (Electronics Module).
Perform the Flush Prints routine to purge the Printhead contamination: Control Panel
Menu -> Troubleshooting -> Service Tools -> Ink Flush Prints. Select affected color to
prints 20 solid prints.
Were 20 solid fills printed?
YN
Continue printing the solid fills for the affected color(s).
Check that the contamination has been purged.
1. Power off the printer.
2. Turn the printer on.
Did the printer reach Ready without error?
YN
Repeat the Disable Ink Loader Level Sensing procedure. If the printer continues to
fail, replace the Printhead Assembly (REP 2.3).
Does the error persist?
YN
Troubleshooting complete.
Replace the Power Control Board (REP 5.6) (Electronics Module).
Troubleshooting complete.
CAUTION
Do not attempt to remove ink from the Printhead reservoir. Purge the reservoir using Solid
Color Test Prints as described.
Clear the Ink Loader of ink. For these types of errors, clear the Ink Loader of the incorrect ink.
1. Remove the Ink Loader (REP 1.8).
2. Load the correct ink into the chutes.
3. Clean the area surrounding the Printhead reservoir for the affected color(s).
4. Install the Ink Loader.
Has all the improper ink been removed from the Ink Loader and Printhead areas?
YN
Continue cleaning until no residual ink remains in the Ink Loader or area surrounding the
Printhead.
Disable the Ink Loader Level Sensing.
1. Open the Ink Loader Door.
2. Press and hold the Up and Back buttons and turn on the printer until the Level Sense
Disabled message is displayed.
If successful, the message Level Sense Disabled momentarily appear on the display. If the
message does not appear, power off the printer and attempt the procedure again. The Ink
Level Sensing remains disabled for approximately 5 minutes.
Is level sense disabled?
YN
Continue to perform disable the Ink Loader Level Sensing procedure until level sensing is
disabled.
Close the Ink Loader Door and allow the printer to reach Ready. Is the printer ready?
YN
Replace the Printhead Assembly (REP 2.3). Does the error persist?
YN
Troubleshooting complete.
Replace the Electronics Module (REP 5.1).
Perform the Flush Prints routine to purge the Printhead contamination: Control Panel Menu -
> Troubleshooting -> Service Tools -> Ink Flush Prints. Select the affected color to prints 20
solid fill prints.
Were 20 solid fills printed?
YN
Continue printing the solid fills for the affected color(s).
Check that the contamination has been purged.
1. Power off the printer.
2. Turn the printer on.
Did the printer reach Ready without error?
YN
Repeat Disable Ink Loader Level Sensing procedure. If the printer continues to fail,
replace the Printhead Assembly (REP 2.3).
Does the error persist?
YN
Troubleshooting complete.
Replace the Main Controller Board (REP 5.6) (Electronics Module).
Troubleshooting complete.
A B

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm