10  Maintenance, Inspections, and Troubleshooting
10-22
Absolute Encoder  
Position 
Difference Error 
(The position 
saved in the host 
controller when 
the power was 
turned OFF is 
different from the 
position when the 
power was next 
turned ON.)
Noise interference due to incorrect 
cable specifications of encoder 
cable.
The encoder cable must be tinned 
annealed copper shielded twisted-
pair or screened unshielded twisted-
pair cable with a core of 0.12 mm
2
 
min.
Use the specified encoder cable.
Noise interference due to length of 
encoder cable.
Check the length of the encoder 
cable.
The encoder cable must be no more 
than 10 m.
Noise interference due to damaged 
encoder cable.
Check if the encoder cable is bent 
and the sheath is damaged.
Replace the encoder cable and cor-
rect the cable layout.
Excessive noise to the encoder 
cable.
Check if the encoder cable is bun-
dled with a high-current line or near 
a high-current line.
Correct the cable layout so that no 
surge is applied.
FG potential varies because of 
influence of machines such as weld-
ers at the servomotor.
Check if the machines are correctly 
grounded.
Ground machines correctly, and 
prevent diversion to the FG on the 
encoder side.
SERVOPACK pulse counting error 
due to noise interference
Check if there is noise interference 
on the I/O signal line from the 
encoder.
Take measures against noise in the 
encoder wiring.
Excessive vibration and shock to 
the encoder
Check if vibration from the machine 
occurred or servomotor installation 
is incorrect (mounting surface accu-
racy, fixing, alignment, etc.).
Reduce vibration from the machine, 
or secure the servomotor installa-
tion.
An encoder fault occurred. − Replace the servomotor.
A SERVOPACK fault occurred.
(The pulse count does not change.)
− Replace the SERVOPACK.
Host controller multiturn data read-
ing error
Check the error detection section of 
the host controller.
Correct the error detection section 
of the host controller.
Check if the host controller is exe-
cuting data parity checks.
Execute a multiturn data parity 
check.
Check noise in the cable between 
the SERVOPACK and the host con-
troller.
Take measures against noise, and 
again execute a multiturn data par-
ity check.
Overtravel (OT)
Forward or reverse run prohibited 
signal is input.
Check the external power supply 
(+24 V) voltage for the input signal.
Correct the external power supply 
(+24 V) voltage.
Check if the overtravel limit switch 
operates properly.
Correct the overtravel limit switch.
Check if the overtravel limit switch 
is wired correctly.
Correct the overtravel limit switch 
wiring.
Check the settings for parameters 
Pn590 and Pn591.
Correct the settings for parameters 
Pn590 and Pn591.
Forward or reverse run prohibited 
signal malfunctioning.
Check the fluctuation of the exter-
nal power supply (+24 V) voltage 
for the input signal.
Stabilize the external power supply 
(+24 V) voltage.
Check if the overtravel limit switch 
operates correctly.
Correct the overtravel limit switch.
Check if the overtravel limit switch 
wiring is correct. (check for dam-
aged cables or loose screws.)
Correct the overtravel limit switch 
wiring.
Incorrect forward or reverse run 
prohibited signal (P-OT/N-OT) 
allocation (parameters Pn590.3, 
Pn591.3)
Check if the P-OT signal is allo-
cated in Pn590.3.
If another signal is allocated in 
Pn590.3, allocate P-OT.
Check if the N-OT signal is allo-
cated in Pn591.3.
If another signal is allocated in 
Pn591.3, allocate N-OT.
Improper Stop 
Position by 
Overtravel (OT) 
Signal
Improper limit switch position and 
dog length
−
Install the limit switch at the 
appropriate position.
The overtravel limit switch position 
is too short for the coasting 
distance.
−
Install the overtravel limit switch at 
the appropriate position.
(cont’d)
Problem Probable Cause Investigative Actions Corrective Actions