Troubleshooting
120
User name is not correct. The user name does not
match the current user
registry (illegal
characters, too long, too
short, unknown, or
duplicate).
Accurately retype the user name.
User forgot the user ID.
Web console supports
the following users:
- Admin (default
password is change)
- Guest (no password
required)
- rfidadm - supported
over SSH,FTP/FTPS,
SCP, but not over
Administrator Console.
Reset the reader to factory defaults and
select Admin for user name and enter
change in the password field to regain
access. See Reset to Factory Defaults
LED Sequence on page 38.
Not a legal IP address
(1.0.0.0 - 255.255.255.255).
Cannot reach the specified IP
address.
The SNMP Host Link is not
valid.
The IP address entered is
either formatted
inaccurately or cannot be
accessed (pinged).
Accurately retype the IP address, and
make sure the host device is connected
and online. If this is not successful, see
Service Information on page 12.
Invalid network mask. The network mask
entered is not formatted
correctly.
Confirm the correct network mask from
the network administrator and enter it
correctly.
Invalid SNMP version number. The version number for
SNMP protocol is not a
supported version.
Use version number 1 for SNMP
version 1, and 2 for SNMP version 2c.
Invalid description. The description
contained invalid
characters (<,>,or').
Correct the description.
Invalid password. The password does not
match the current user
registry (illegal
characters, too long, or
too short).
Accurately retype the password.
User forgot the
password.
Reset the reader to factory defaults and
select Admin for user name and enter
change in the password field to regain
access. See Reset to Factory Defaults
LED Sequence on page 38.
The name, serial number, or
IP address entered already
exists in the system.
The name, serial number,
or IP address entered
was already used.
Enter a unique value for the new name,
serial number, or IP address.
Table 7 Troubleshooting (Continued)
Problem/Error Possible Causes Possible Solutions
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