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Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, the user may need to return the equipment for
servicing and will be given specific directions. We are not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty. Remove the microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
Determining Software Versions
Before contacting Customer Support, determine the current software version on your device.
1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .
2. Touch About phone.
3. Scroll to view the following information:
• Status
• Battery information
• SW components
• Legal information
• Model & hardware
• Android version
• Android security patch level
• Build Fingerprint
Determining the Serial Number
Before contacting Customer Support, determine the serial number of your device.
Touch About phone > Model & hardware > Serial number.
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