Application Deployment
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10.
Press Enter. The Enterprise Reset package installs and then the System Recovery screen appears on
the device.
Performing a Factory Reset
A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert
to a previous operating system version, re-install that operating system image. See Performing a System
Update for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.
Performing a Factory Reset Using microSD Card
1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more
information) and then installing the microSD card into the device (see Replacing the microSD Card
for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to
the microSD card. See USB Communication for more information. Disconnect the device from the
host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Restart.
4. Press and hold the Trigger button until the device vibrates. The System Recovery screen appears.
5. Press the Up and Down buttons to navigate to Apply upgrade from SD card.
6. Press the Enter button.
7. Use the Up and Down buttons to navigate to Full OTA Package.
8. Press the Enter button.
9. Use the Up and Down buttons to navigate to the Factory Reset file.
10. Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
11. Press the Power button to reboot the device.
Performing a Factory Reset Using ADB
To perform an Factory Reset using ADB:
1. Go to Settings.
2. Touch System > Advanced > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.