Maintenance and Troubleshooting
193
1-Slot USB Charging Cradle Troubleshooting
Battery pack
communication
error.
The battery is not
inserted properly.
Remove and reinsert the battery into the device.
The battery is properly
inserted, however,
when the terminal is in
an active vibration
environment or has
fallen from a high
vantage point (more
than 8 ft), it might
interrupt battery
communication.
Remove and reinsert the battery into the device.
The battery
communication pin is
damaged.
Remove the battery and insert a new battery into the
device.
Table 21 Troubleshooting the MC93XX (Continued)
Problem Cause Solution
Table 22 Troubleshooting the 1-Slot USB Charging Cradle
Symptom Possible Cause Action
LEDs do not light
when device or spare
battery is inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to
both the cradle and to AC power.
Device is not seated
firmly in the cradle.
Remove and re-insert the device into the cradle,
ensuring it is firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the
charging slot, ensuring it is firmly seated.
Device battery is not
charging.
Device was removed
from cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure device is
seated correctly. Confirm main battery is charging.
The battery charges from fully depleted to 90% in
approximately 2.5 hours, and from fully depleted to
100% in approximately three hours.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
The device is not fully
seated in the cradle.
Remove and re-insert the device into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 5°C (40°F) or above 40°C (104°F).
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