Maintenance and Troubleshooting 7 - 5
Troubleshooting
TC8000
Table 7-1 Troubleshooting the TC8000
Problem Cause Solution
TC8000 does not turn
on.
Battery not charged. Charge or replace the battery in the TC8000.
Battery not installed
properly.
Ensure battery is installed properly. See
Installing the Battery
on page 1-7
.
System crash. Perform a soft reset. If the TC8000 still does not turn on,
perform a hard reset. See
Resetting the TC8000 on page
2-15
.
Battery did not charge. Battery failed. Replace battery. If the TC8000 still does not operate, try a soft
reset, then a hard reset. See
Resetting the TC8000 on page
2-15
.
TC8000 removed from
cradle before charging
completed.
Insert the TC8000 into the cradle and begin charging. The
battery fully charges in approximately four hours.
Ambient temperature
of the cradle is too
warm or too cold.
The ambient temperature must be between 0 °C and 40 °C
(32 °F and 104 °F).
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
TC8000 unplugged
from host computer
during
communication.
Reconnect the programming cable to the host computer and
re-transmit.
Communication
software was
incorrectly installed or
configured.
See system administrator.
TC8000 turns itself off. TC8000 is inactive. The TC8000 turns off after a period of inactivity. If the TC8000
is running on battery power, this period can be set to 15
seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10
minutes, or 30 minutes.
Change the setting if you need a longer delay before the
automatic shutoff feature activates.
Battery is depleted. Place the TC8000 in the cradle to re-charge the battery.
Battery is not inserted
properly.
Insert the battery properly (see
Installing the Battery on page
1-7
).
The
TC8000
’s battery
is low and it powers
down to protect
memory content.
Place the TC8000 in the cradle to re-charge the battery.
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