Section 10 – Access Control
10-23
Symptom Probable Cause Corrective Action
Card/keys cannot be
enrolled at any reader.
Not using proper screen at
operating panel when
enrolling card/keys.
Make sure that the following screen is displayed when
swiping/inserting a card/key:
Insert or swipe
Key or card
<
------------------
<
Quit
Continue
>
1 Person does not have
access to all BA Groups
associated with this reader.
1 Program person with access to ALL BA Groups
associated with this reader.
2 Time is outside of
scheduled open period and
person does not have
irregular privilege.
2 Wait until time is inside of scheduled open period or
reprogram person with irregular privilege.
3 Time of day or date is
incorrectly set in control
unit.
3 Correct time of day and/or date.
4 “BA Off Disable” option has
been selected for one of the
BA Groups associated with
this reader.
4 Only person with an operating panel code (1-99) can
turn off the BA Group. Change the “BA Off Disable “
option or assign an operating panel code to this person.
5 BA Group associated with
this reader is ON and
cannot be turned of
because:
5 Corrective actions are:
a. Person has not been
programmed with
capability to turn off
the BA Group.
a. Re-program person with turn-off capability (“I” or
“O” level).
b. Schedule is locked. b. Wait until inside of schedule.
c. ATM interlock option
has been selected.
c. Turn on other interlocked BA Group.
Successfully enrolled
card/key does not activate
green LED and strike or
Keylok. Control unit
history and/or printer show
“User XXX DENIED NA.”
d. BA Group has 2-man
rule.
d. BA Group must be turned off from operating panel.
1 Card is not 100%
compatible with reader.
1 Use cards that are specified for the particular reader
being used.
Card code changes with
each swipe when enrolling.
2 Incorrect reader 2 Use readers specified earlier in this section.
1 Control unit PVF is not
selected.
1 Program “PVF From Control” as (Y) Yes.
“I” level person does not
generate an Irregular
Opening (PVF).
2 Time is inside of schedule. 2 Correct time, date, and/or schedule (Permanent or
temporary).
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