5702269-C Troubleshooting and Global Customer Support 7-3
Pinnacle™ Plus+ 10 kW
6. If you suspect an LED is malfunctioning, cycle the Pinnacle Plus+ unit's power on
and off. If the problem reoccurs, call AE Global Customer Support.
7. Working with the passive front panel, note whether the BUS FAULT or
OVERTEMP LEDs on the front panel are illuminated (see “Error Code
Troubleshooting Table” in this chapter). If the BUS FAULT LED is lit, error code
E002 should be displayed on the panel. If the OVERTEMP LED is displayed,
E004 should be displayed. Consult the error codes table in the following section
for a suggested response to any of these errors. If no error code is displayed, cycle
the Pinnacle Plus+ unit's power on and off to determine whether the LED is
functioning properly.
8. Working with the Pinnacle Remote Active Panel, verify that the output display
screen information is displayed (see the “Output Display Screen”section of the
“Installation” chapter for details). If the display screen shows an error message,
see “Error Code Troubleshooting Table” in this chapter. If the display remains
blank, cycle the Pinnacle Plus+ unit's power on and off. If the problem re-occurs,
call AE Global Customer Support.
9. Determine whether the cooling fans are functioning, and ensure your cabinet
allows for adequate ventilation for all the units in the cabinet. (To determine the
correct volumes, see the “Installation” chapter.) If the fans are not functioning
properly, call AE Global Customer Support.
10. If the unit powers up well and communicates, you may restore the default settings
of the unit through the Active or Remote Front Panel; you may also use the Host
port.
11. Issuing command 0 through the serial communication (Host) port will turn the
unit off.
12. If the pulsing switch is defective the unit will deliver current but not voltage.
Passive Front Panel Help Codes
When only a Passive Front Panel (PFP) is available, the Pinnacle Plus+ unit will
display 4 character strings on start up to identify personality cards installed in the unit.
A code will flash once for each card installed. The following table describes the
strings.
Table 7-1. Passive Front Panel Help Codes
PFP Display String Personality Card
P-0
No Cards
P-01 or P-17
Dual User Card
P-03 or P-26
PROFIBUS Card
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