7-6 Troubleshooting and Global Customer Support 5702269-C
Advanced Energy
®
6. From the front panel main menu press SUPPLY → DEFAULTS and reset the unit
default settings. Or send command 119 through the Host port to reset all defaults.
7. Try again to turn on output power.
Help Code Troubleshooting Table
If the output does not turn on, your unit may display one of the following help codes.
Table 7-3. Help Code Troubleshooting Table
Help
Code
Number
Help Code
Message
Problem Indicated Suggested Action
H001 Wrong Control
Mode
The action requested was
not from the control source.
For example, an AE Bus
command was issued, but
the unit is in Local control
mode.
Check the control mode. Set
it to the desired control
source.
H002 Can’t Change
While
Output is On
The action requested cannot
be performed because the
power supply output is on.
Turn off output power and
try again.
Output is
Already On
You have attempted to turn
on the output but output
power is already on.
Remove power from the
power supply, restart, and try
again.
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