5702269-C Troubleshooting and Global Customer Support 7-19
Pinnacle™ Plus+ 10 kW
AE GLOBAL CUSTOMER SUPPORT
Please contact one of the following offices if you have questions:
E182
Master/Slave Fault
A fault has occurred in
the master/slave system.
Check your master/slave
cabling. See the “I/O
Communications and
Control” chapter for more
information.
E183
No Master Detected
No master system is
detected. At least one unit
must be set as the master
unit.
Verify a unit is set as the
master unit, or that the link
to the master unit has not
been broken.
Table 7-4. Error Code Troubleshooting Table (Continued)
Error Code Message Problem Indicated Suggested Action
Table 7-5. Global Customer Support Locations
Office Contact
AE, World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
Note: For returns and repairs,
please call Global
Customer Support to get
the correct shipping
address.
Phone (24 hrs/day, 7 days/week):
800.446.9167 or
970.221.0108
Fax (M–F, 7:00 am – 5:30 pm MST):
970.407.5981
Email: technical.support@aei.com
(We will respond to email by the next
business day.)
Note: For customers outside the US, please
contact your local AE office.
AE, GmbH
Raiffeisenstrasse 32
70794 Filderstadt
(Bonlanden) Germany
Phone: 49.711.77927.0
Fax: 49.711.7778700
AE, Japan KK
TOWA Edogawabashi, Bldg. 347
Yamabuki-cho, Shinjuku-ku
Tokyo, 162-0801 Japan
Phone: 81.3.32351511
Fax: 81.3.32353580
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