7-20 Troubleshooting and Global Customer Support 5702269-C
Advanced Energy
®
RETURNING UNITS FOR REPAIR
Before returning any product for repair and/or adjustment, first follow all
troubleshooting procedures. If, after following these procedures, you still have a
problem or if the procedure instructs you to, call AE Global Customer Support and
discuss the problem with a representative. Be prepared to give the model number and
serial number of the unit as well as the reason for the proposed return. This
consultation call allows Global Customer Support to determine whether the problem
can be corrected in the field or if the unit needs to be returned. Such technical
consultation is always available at no charge.
If you return a unit without first getting authorization from Global Customer Support
and that unit is found to be functional, you will be charged a re-test and calibration fee
plus shipping charges.
To ensure years of dependable service, Advanced Energy
®
products are thoroughly
tested and designed to be among the most reliable and highest quality systems
available worldwide.
AE, Korea Ltd.
Gongduk Building, 4th floor
272-6 Seohyun-Dong,
Bundang-Gu, Seongnam-Si
Kyunggi, 463-050 Korea
Phone: 82.342.705.2100
Fax: 82.342.705.2766
AE, United Kingdom
Unit 5, Minton Place,
Market Court, Victoria Road
Bicester, Oxon OX26 6QB UK
Phone: 44.1869.320022
Fax: 44.1869.325004
AE, Taiwan, Ltd.
10F-6, No. 110, Chung Shan Rd.
Sec. 3, Chungho City, Taipei
Hsien
Taiwan 235
Phone: 886-2-82215599
Fax: 886-2-82215050
AE, China
Rm. 910 Anhui Building,
No. 6007 Shennan Road,
Shenzhen, China 518040
Phone: 86-755-83867986
Fax: 86-755-83867984
Table 7-5. Global Customer Support Locations (Continued)
Office Contact
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