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Alcatel-Lucent 5620 Troubleshooting Guide
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Alcatel-Lucent 5620
SERVICE AWARE MANAGER | RELEASE 8.0
TROUBLESHOOTING GUIDE
3HE 05723 AAAD TQZZA Edition 01
Alcatel-Lucent P
roprietary
This document conta
ins proprietary information of Alcatel-Lucent a
nd is not to be disclosed
or used except in accord
ance with applicable ag
reements.
Copyright 2010 © Alcatel-
Lucent. All ri
ghts reserved.
2
Table of Contents
Preface
9
5620 SAM Documentation Suite
9
Procedure 1 to Find the 5620 SAM User Documentation
11
Procedure 2 to View 5620 SAM Parameter Guide Parameter
12
Descriptions from the 5620 SAM User Guide
12
Prerequisites
12
Conventions
12
Procedures with Options or Substeps
13
Measurement Conventions
14
Important Information
14
Table of Contents
15
Troubleshooting Overview
21
1 Troubleshooting Process
23
Network Maintenance
24
Troubleshooting Problem-Solving Model
24
Establish a Performance Baseline
24
Troubleshooting Process
24
Categorize the Problem
25
Identify the Root Cause of the Problem
25
Plan Corrective Action and Resolve the Problem
26
Verify the Solution to the Problem
26
Troubleshooting Guidelines
26
Before You Call Support
27
5620 SAM Troubleshooting
29
5620 SAM Troubleshooting Process
30
Troubleshooting the Managed-NE Network
30
Troubleshooting the Network Management Domain
31
5620 SAM Troubleshooting Tools
32
OAM Diagnostics
32
Log Files
32
Workflow for 5620 SAM Troubleshooting
32
5620 SAM Troubleshooting Procedures
36
Procedure 2-1 to Collect the 5620 SAM Log Files
36
Troubleshooting the Managed Network
41
3 Troubleshooting Using Network Alarms
44
Workflow to Troubleshoot Using Network Alarms
44
Troubleshooting Using Network Alarms Procedures
45
Procedure 3-1 to View and Sort Alarms in the Dynamic Alarm List
45
Procedure 3-2 to View Object Alarms and Aggregated Object Alarms
46
Procedure 3-3 to Categorize Alarms by Object Hierarchy
46
Procedure 3-4 to Acknowledge Alarms
50
Procedure 3-5 to Determine Probable Cause and Root Cause Using Alarm and Affected Object Information
52
Procedure 3-6 to Determine Root Cause Using Related Objects
54
Sample Problems
55
Troubleshooting a Service Equipment Problem
55
Procedure 3-7 to Troubleshoot a Service Equipment Problem
56
Procedure 3-8 to Clear Alarms Related to an Equipment Problem
57
Troubleshooting an Underlying Port State Problem
57
Procedure 3-9 to Troubleshoot an Underlying Port State Problem
58
Procedure 3-10 to Clear Alarms Related to an Underlying Port State Problem
61
Troubleshooting a Service Configuration Problem
62
Procedure 3-11 to Troubleshoot a Service Configuration Problem
62
Procedure 3-12 to Clear a Frame Size Problem (MTU Mismatch) Alarm
63
Alarm Description Tables
65
4 Troubleshooting Services and Connectivity
181
STM OAM Diagnostics for Troubleshooting
182
Sample Network
182
Workflow to Troubleshoot a Service or Connectivity Problem
183
Service and Connectivity Troubleshooting Procedures
184
Of Service Components
185
Procedure 4-3 to Verify the FIB Configuration
186
Using MEF MAC Ping
188
MTU Ping
189
Using Service Site Ping
190
Tunnel Using Tunnel Ping
192
Using LSP Ping
194
Trace
196
Procedure 4-11 to Review ACL Filter Properties
197
The Snmpdump Utility
198
5 Troubleshooting Using Topology Maps
201
Network Topology Map Overview
202
Interpreting Map Status Indicators
203
Troubleshooting Alarms Using Topology Maps
204
Procedure 5-1 to Monitor Alarm Status on Maps
205
6 SAM Logviewer
209
SAM Logviewer Overview
210
Logviewer GUI
211
Logviewer CLI
213
Procedure 6-2 to Configure the Logviewer Application Using the GUI
218
Procedure 6-3 to Manage Filters Using the GUI Filter Manager
220
Procedure 6-4 to Specify a Plug-In Using the Logviewer GUI
222
Logviewer CLI Procedures
223
Procedure 6-6 to Configure the Logviewer CLI
228
Procedure 6-7 to Specify Plug-Ins Using the CLI
229
7 Troubleshooting Network Management LAN Issues
231
Troubleshooting Network Management Domain LAN Issues
232
Functions Are Unavailable
234
8 Troubleshooting Solaris and Windows Platforms
237
Troubleshooting Solaris Platforms
238
Platform
242
The Solaris Platform Is Disk Bound
244
Troubleshooting Windows Platforms
245
9 Troubleshooting 5620 SAM Clients
247
Troubleshooting Common Client Application Problems
248
With 5620 SAM Server
250
NM Client
252
Procedure 9-5 Problem: Unable to Print from Solaris Platform Client
253
Managed State
254
Configuration, but I Cannot See any Results
255
Procedure 9-8 Problem: Device Configuration Backup Not Occurring
257
Troubleshooting Client GUI Issues
258
Complete
259
12 - 5620 SAM Client GUI Warning Message Output
260
SAM Client GUI
260
Procedure 9-15 Problem: the 5620 SAM Client GUI Does Not Display NE User Accounts Created, Modified, or Deleted Using the CLI
261
10 - Troubleshooting 5620 SAM Server Issues
263
Troubleshooting 5620 SAM Server Issues
263
Of 5620 SAM Server Status
264
Communicating
268
Messages
269
Response Time
270
Or Alarm Performance Is Degraded
271
Procedure 10-8 Problem: All SNMP Traps from Managed Devices Are Arriving at One 5620 SAM Server, or no SNMP Traps Are Arriving
272
Or Device Resynchronization Fails
273
Network Devices
275
Procedure 10-12 Problem: Statistics Are Rolling over too Quickly
276
Troubleshooting the 5620 SAM Database
279
Procedure 11-1 Problem: My Database Is Running out of Disk Space
280
Creating Database Performance Issues
281
Procedure 11-4 Problem: I Need to Restore a Database
282
Backup Sets Error
283
Procedure 11-7 Problem: Primary or Standby Database Is down
284
Listener Services Are Started
285
SAM Client GUI Warning Message Output
287
SAM Client GUI Warning Message Overview
288
Additional Information Required
289
Service Disruption Warning
290
Duplicate Configuration Form Conflicts
291
Troubleshooting with Problems Encountered Forms
293
13 - Troubleshooting with Problems Encountered Forms
294
Problems Encountered Form Overview
294
Using Problems Encountered Forms
295
Support
296
Troubleshooting with the Client Activity Log
297
14 - Troubleshooting with the Client Activity Log
298
The 5620 SAM Usage and Activity Records Overview
298
Using the 5620 SAM Usage and Activity Records Forms
300
Problem
301
Request
302
Documentation Feedback
305
Technical Support
305
Other manuals for Alcatel-Lucent 5620
User Guide
150 pages
Manual
70 pages
Planning Guide
144 pages
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Alcatel-Lucent 5620 Specifications
General
Brand
Alcatel-Lucent
Model
5620
Category
Network Hardware
Language
English
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