9 — Troubleshooting 5620 SAM clients
9-2 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
9.1 Troubleshooting common client application problems
The following procedures describe how to troubleshoot 5620 SAM GUI and OSS
client application issues.
Procedure 9-1 Problem: Cannot start 5620 SAM client, or error
message during client startup
Check the following:
• the 5620 SAM client and server have the same software versions and
compatible patch sets
• the login name and password of the user are correct
• there are no UNIX errors
• the correct 5620 SAM license key is installed
• a local firewall is running on the PC client
1 If the 5620 SAM client is installed on UNIX or Solaris and you receive a “Cannot
execute” message when you try to run the client, the client executable file
permission may have been reset by an event such as an auto-client update failure.
Perform the following steps to correct this.
i Log in as a root-equivalent user, or as the user that installed the 5620 SAM
client, on the client station.
ii Open a console window.
iii Enter the following at the CLI prompt to set the execute-permission flag on
the client executable file:
chmod +x path/nms/bin/nmsclient.bash
where path is the 5620 SAM client installation location, typically /opt/5620sam/client
2 Review the login pop-up messages that appear when a client GUI attempts to
connect to a server. Messages that state things like the server is starting or the
server is not running indicate the type of communication problem.
3 To check that the login name and the password of the user are correct, modify the
login and password as 5620 SAM admin and have the user attempt to log in.
i Start the 5620 SAM client as the admin user.
ii Choose Administration→Security→5620 SAM User Security from the
5620 SAM main menu. The Security Management (Edit) form appears with the
General tab displayed.
iii Click on the Users tab button.
iv Configure the list filter criteria and click on the Search button. A list of users
is displayed.
v Select a user.
vi Click on the Properties button. The User (Edit) form appears.
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