3 — Troubleshooting using network alarms
3-20 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
3 Choose one of the remaining alarms in the dynamic alarm list and choose Show
Affected Object from the contextual menu. The affected object properties form
opens.
4 Click on the Resync button. An Object Deleted notification appears and the alarm
clears automatically.
5 Repeat Steps 3 and 4 for the remaining alarm.
Troubleshooting a service configuration problem
A service configuration problem in the sample network produced the list of alarms
shown in Figure 3-10.
Figure 3-10 Alarm list 3
The following procedure describes how to troubleshoot the problem.
Procedure 3-11 To troubleshoot a service configuration problem
1 Review the alarms in the order that they were raised. The First Time Detected
column shows that three alarms were raised at the same time, which is a good
indication that these may be correlated.
2 Find the object in the Object Type column that is lowest in the network object
hierarchy as shown in Table 3-1. SDP binding is the lowest object. There are two
SDP binding alarms on 28-2.
3 Choose one of the two SDP binding alarms and acknowledge the alarm. In this
example, the selected alarm is SDP binding alarm (formerly CircuitAlarm): Site ID
10.1.200.53.
4 Select the alarms related to this affected object and acknowledge those alarms as
described in Procedure 3-4.
5 Double-click on the alarm in the list to view information for the affected object
in the Alarm Info form. Review the information about the alarm.
• Affected object is SDP binding (formerly known as circuit).
• Alarm type is configuration alarm.
• Probable cause is frame size problem.
• Domain is Service Tunnel Management.
To Next Page
Loading...
