11 — Troubleshooting the 5620 SAM database
Alcatel-Lucent 5620 Service Aware Manager, Release 11-3
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 11-2 Problem: A short database backup interval is
creating database performance issues
Overscheduling the number of database backups may affect database performance, as
the PC or workstation uses system resources to create the backups.
1 On a 5620 SAM client GUI, choose Administration→Database from the 5620 SAM
main menu. The Database Manager form appears.
2 Click on the Backup tab button.
3 Check the Backup Interval and Interval Unit parameters. For example, setting the
Backup Interval parameter to 6 and setting the Interval Unit parameter to hour
means a backup is performed every 6 hours, or four times a day.
This can cause performance issues, as database PC or workstation resources are
used to create backups rather than to process requests.
4 Modify other parameters as required to improve performance.
5 Move the database backups to a secure location for storage or future use,
according to your company policy.
Procedure 11-3 Problem: I need to immediately restore a backed-up
database to recover from a catastrophic problem
Restore the database from a backup version. If you perform the restoration of the
database on the same workstation where the original database is installed, you must
shut down the original database instance before performing the restore.
Contact your Alcatel-Lucent technical-support representative before performing a
database restore, and for assistance with performing a restore.
Note — Ensure that the backup location is not tampered with or
overwritten, and has enough space to contain the database backup. For
regularly scheduled backups, ensure that there is enough space for
numerous backup copies of the database.
Warning — Performing database modifications using Oracle database
tools can cause irreparable harm to the database and your network
management data, and can void your Alcatel-Lucent warranty or
support agreement. Contact your Alcatel-Lucent technical-support
representative for assistance with database troubleshooting.
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