3 — Troubleshooting using network alarms
Alcatel-Lucent 5620 Service Aware Manager, Release 3-19
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Figure 3-9 Physical port states in Properties form
The form includes the following port information:
• Status is Admin Down.
• Operational State is Down
• Administrative State is Down
• Equipment Status is OK
• State: Link Down
There are no physical port equipment alarms. However, the port Status is Admin
Down. This indicates that the root problem is the port Administrative state.
Perform procedure 3-10 to clear alarms related to an underlying port state
problems.
Procedure 3-10 To clear alarms related to an underlying port state
problem
This procedure describes how to clear the 16 alarms from the sample problem
described in this section. The troubleshooting process determined that a port, which
supports LAG 1 at Site 10.1.200.53, is Down.
1 In the equipment view of the navigation tree, locate port 1/1/2 under the Shelf
object supporting LAG 1 at Site 10.1.200.53. The State is Admin Down.
2 Choose the port and choose Turn Up from the contextual menu. Of the 18 alarms,
16 automatically clear. The remaining two alarms are Session alarms.
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