3 — Troubleshooting using network alarms
3-12 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Procedure 3-6 To determine root cause using related objects
1 From the Alarm Info form for the affected object (see Procedure 3-5), click on the
Affected Objects tab button. Figure 3-4 shows the related objects from the
Related tab.
Figure 3-4 Related Objects
The Related tab button identifies the managed objects that are related to the
object in the alarm and provides useful information for root cause analysis.
Select an object and click on the View Object button. Click on the Faults tab
button, then click on the Alarms on Related Objects or Affected Objects tab
button. This information shows aggregated or propagated alarm information. This
information is not useful for root cause analysis but is helpful in identifying other
affected objects.
2 Find the object type that is lowest in the network object hierarchy. See the object
hierarchy in Table 3-1.
Through this process, you should find the lowest level managed object related to
the object in the alarm.
3 Check the States information. This information should point to the root cause of
the alarm. The problem should be found on the related, supporting object below
the lowest level object in the alarm.
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