5 — Troubleshooting using topology maps
Alcatel-Lucent 5620 Service Aware Manager, Release 5-5
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 5-1 To monitor alarm status on maps
Use this procedure to view alarm information for network elements on a map.
1 Open one of the maps.
See Table 5-1 for information on how to access maps.
2 Resize or otherwise adjust the map window, as required, and arrange the icons for
ease of management.
3 You can use the Zoom in Tool and Zoom out Tool buttons to adjust the map
depending on the size of the network that you are viewing.
4 Monitor the map for any of the following conditions or changes:
• alarm status changes for an object
• loss of connectivity
• changes to the interface status of customer-facing equipment
• changes to the interface status of provider-facing equipment
5 Perform Procedure 5-2 to troubleshoot any problems that may arise.
Procedure 5-2 To find the source of an alarm using a map
Use this procedure to diagnose an alarmed network element using one of the maps.
1 Select the object with the alarm that you want to diagnose.
2 Right-click to view the contextual menu.
a When you right-click on an icon that represents a device or interface, choose
Properties from the sub-menu for the selected object. The property form for
the selected object opens.
b When you right-click on an interface:
i Choose List from the sub-menu. A form displays the interfaces for the
selected path.
ii Choose an item from the list. One or more of the items may have an
alarm condition, as indicated by color.
iii Click on the Properties button. The property form for the selected
object opens.
3 Click on the Faults tab button. The Faults tab form opens.
4 View alarm status and diagnose the problem, as described in chapter 3.
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