11 — Troubleshooting the 5620 SAM database
11-2 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
11.1 Database troubleshooting
The following procedures describe how to troubleshoot 5620 SAM database issues.
Procedure 11-1 Problem: My database is running out of disk space
Sufficient database disk space is essential for your database to operate effectively. You
can also check whether your database backup schedule is adequate. Underscheduling
backups while the database is in ARCHIVELOG mode creates numerous log files.
1 Verify that the database platform is adequately sized. The minimum platform
requirements are available in the appropriate release notice or the 5620 SAM
Planning Guide, available from your Alcatel-Lucent technical-support
representative.
2 Verify that the thresholds for disk space and archive logs are sufficient for your
network, and determine how the disk space is being used. Contact your
Alcatel-Lucent technical-support representative for more information.
3 Check the root database backup directory or partition to ensure that:
• the size of the assigned disk space or slice is sufficient
• the disk directory or slice is sufficient to hold the configured number of
database backups
4 If the disk directory has many archived log files due to underscheduling of
database backups, contact your Alcatel-Lucent technical-support representative
for information about deleting archived log files.
5 Perform a database backup using the 5620 SAM client GUI, as described in the
5620 SAM User Guide, or using the 5620 SAM database installer, as described in
the 5620 SAM | 5650 CPAM Installation and Upgrade Guide.
6 Store the database backup in a secure location.
Warning — Performing database modifications using Oracle
database tools can cause irreparable harm to the database and your
network management data, and can void your Alcatel-Lucent
warranty or support agreement. Contact your Alcatel-Lucent
technical-support representative for assistance with database
troubleshooting.
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