14 — Troubleshooting with the client activity log
Alcatel-Lucent 5620 Service Aware Manager, Release 14-5
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 14-1 To identify the user associated with a network
problem
1 Choose Administration→Security→5620 SAM Usage and Activity Records from the
5620 SAM main menu. The 5620 SAM Usage and Activity Records form opens.
2 Select Deployment Log (userlog) in the upper left panel as the search criterion.
3 Select the filter criteria for the log display, if required.
4 Click on the Search button. A list of deployment log activity appears.
5 Identify the network problem by reviewing the status of the Result column. There
is no check mark in the Result column for a failed deployment.
6 Identify and record the request ID for the failed deployment using the Request Id
column.
7 Click on User Request Log (userlog) on the 5620 SAM Usage and Activity Records
form.
8 Use the filter in the User Request Log (userlog) to list the requests for the
request ID that you obtained in step 6. The 5620 SAM displays the filter results in
the Userlog display area. The Operation Source column identifies the user
associated with the failed deployment.
Procedure 14-2 To identify the database activity for a user request
1 Choose Administration→Security→5620 SAM Usage and Activity Records from the
5620 SAM main menu. The 5620 SAM Usage and Activity Records form opens.
2 Click on User Request Log (userlog) on the 5620 SAM Usage and Activity Records
form.
3 Select the filter criteria for the log display, if required.
4 Click on the Search button. A list of user request entries appears.
5 Identify and record the request ID for the user request using the Request Id
column.
6 Click on Database Log (userlog) on the 5620 SAM Usage and Activity Records form.
7 Use the filter in the Database Log (userlog) to list the database activity associated
with the request ID that you obtained in step 5. The 5620 SAM displays the filter
results in the Userlog display area.
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